Human Resources Associate - Records and Compliance

Job Summary

Deliver first tier customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.

Responsibilities

• Monitor and respond to Human Resources inquiries providing accurate, consistent and timely responses or redirect the inquiry if it needs to have someone else respond
• Track inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
• Assist HR Managers with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
• Input data in various platforms to maintain employee records and process new hires
• Process personnel actions within HRIS, to include but not limited to Pay Rate Changes, Reporting Changes, Reappointments, Terminations, etc.
• Manage documents for appropriate retention. Scanning to electronic format, if necessary
• Build and maintain relationships with campus constituents
• Interact with University departments such as Budgets and Payroll to facilitate the completion of any duties
• Ensure compliance with federal and state laws and regulations and University and USG policies and procedures
• Ensure compliance with departmental Standard Operating Procedures

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Required Experience

• One (1) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Specialized knowledge in Human Resources
• Ability to input data into HR systems with a high level of accuracy and efficiency

Preferred Experience

• Experience explaining employee policies and procedures
• Experience with customer service

Proposed Salary

$18.12 - $19.75 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure sensitive information

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

April 2, 2026

Application review may begin as early as March 27, 2026.

Location

Statesboro Campus - Statesboro, GA

Job ID

296404

Full/Part Time: Full Time

Regular/Temporary: Regular