"ID Coordinator (Johns Hopkins Public Safety)"

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

Johns Hopkins Public Safety is seeking an ID Badge Coordinator reporting to the Manager - ID Services, assists in administering the employee identification process on behalf of Public Safety IT at assigned locations on Johns Hopkins campuses. The ID Coordinator maintains a customer-oriented experience, enjoys task-oriented work and thrives in a fast-paced environment with a diverse body of customers.

Specific Duties & Responsibilities

• Provides exceptional service as a point of contact for customer inquiries.
• Monitors and responds to customer requests via email, telephone, and in person.
• Processes online and in-person transactions.
• Uses specific application software to create and print ID badges and other miscellaneous cards.
• Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors.
• Assists in the planning, execution, and production of identification badges for large volume projects.
• Keeps management informed of trends, problems and resolutions when necessary.
• Ensures compliance with systemwide policies, procedures, and processes.
• Maintains daily and weekly statistics for quality control and process improvement.
• Tracks inventory, consumables and maintains equipment in operational condition.
• Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components.
• Regularly interacts with all stakeholders and colleagues in the larger organization.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three (3) years of related administrative or customer service experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Technical qualifications and specialized certifications

• End user experience with Software House CCure 9000 Enterprise access control and identification badge systems or comparable technologies.
• Comfort level with end user applications, business systems and technology, e.g., technology cards, various card readers, badging printers, digital cameras.

Classified Title: ID Coordinator
Role/Level/Range: ATO 40/E/03/OF
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: 8 - 4
FLSA Status: Non-Exempt
Location: Homewood Campus
Department name: VP for Public Safety Office of
Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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