"IELTS Test Center Assistant"

Position Details

University of Colorado | Denver

Official Title: Administrative Assistant I (Non-Classified)

Working Title: IELTS Test Center Assistant

FTE: Part Time, .50 FTE (50%) | On Site Presence Required

Hourly Range: $20/ hour, per IELTS National Standards

Position # 00842735- Requisition #38382

About the University of Colorado - Denver

Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description

The International English Language Testing System Test Center Assistant, also known by the IELTS USA title of "Deputy Administrator", will support the UCDenver Test Center Coordinator in delivering secure, compliant, and efficient computer-delivered IELTS (CDI) or paper-delivered IELTS test sessions and related office operations. The Test Center Assistant serves as backup during planned absences or the test center coordinator. Core work spans test-day operations, customer service, materials control, records, and basic logistics/compliance.

IELTS Test Center Assistant:

• Test-Day Delivery: Set up rooms/devices; check in candidates; brief candidates; coordinate and monitor invigilators/examiners; monitor test sessions; document incidents.
• Security & Compliance: Protect test integrity; follow chain-of-custody for materials; report/security incidents promptly; maintain paperwork; assist with audits and self-reviews.
• Customer Service: Respond to inquiries; triage Tier-1 complaints (internal and external); provide clear, timely information to candidates and stakeholders.
• Administration & Logistics: Process registrations; maintain calendars; support off-site sessions as needed; support invigilators training.
• Materials & Records: Receive/mail materials; maintain secure storage
• Risk & Contingency: Follow safety, privacy, and anti-fraud protocols; assist with contingency plans for test delivery and office continuity; ability to take initiative while following policies.

Minimum Qualifications

• High School diploma (or equivalent).
• Administrative and/or customer-service experience in a regulated, high-detail environment.

Preferred Qualifications

• Bachelor's degree. Any field, but English/Education preferred.
• Experience in testing/assessment, higher-ed, or exam center operations.
• Experience with compliance/incident reporting,
• Experience with basic scheduling
• Experience with staff coordination
• Bilingual or multilingual

Knowledge, Skills, and Abilities

• Ability to stand for extended periods, move testing materials, and lift up to 25 lbs.
• Proficiency with computers and learning new systems; accurate
• Ability to enter data accurately
• Strong attention to detail, reliability, and discretion with confidential information
• Proficiency with Excel/Sheets
• Knowledge in multiple proprietary systems/CRMs.
• Knowledge with IELTS

Conditions of Employment

• Availability to work Fridays and weekends (Saturday and Sunday); occasionally early starts/extended hours on test days.
• This position requires an onsite presence.

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $20 per hour, per IELTS National Standards. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This position is eligible for overtime compensation.

Application Materials Required

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Application Deadline: Applications will be accepted until the position is filled. Preference will be given to complete applications received by Dec 15, 2025, at 11:59:00 PM.

Questions should be directed to Alexa Marie Rojales, alexamarie.rojales@ucdenver.edu.