"Indigenous Student Support Advisor"

We're Hiring!

Indigenous Student Support Advisor

• 494696
• Townsville
• Professional
• Full time
• Closing on: Mar 24 2026

Position Description

Are you passionate about making a difference in the lives of Indigenous students in North Queensland? Here at James Cook University (JCU) we are seeking a dedicated Indigenous Student Support Advisor to join our team where you’ll provide high-quality pastoral care and support services to enhance academic success and ensure a positive learning experience for our students throughout their educational journey.

• Full-time, continuing position
• Located at the Townsville Bebegu Yumba campus, Douglas
• HEWL 6: $90,821 - $98,369 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
• This is a designated position for Australian Aboriginal and Torres Strait Islander people.

ABOUT THE ROLE

Joining a passionate team in the Indigenous Education and Research Centre, you will play a fundamental role in helping Indigenous students overcome personal challenges and achieve academic success during their studies. Your responsibilities will include delivering expert pastoral and personal support services, assisting in the planning and delivery of pre-study programs that enhance student preparedness, and providing valuable advice on enrolment pathways, financial assistance options and other key supports available for students.

QUALIFICATIONS, SKILLS AND EXPERIENCE

To succeed in this role, you will need to have a degree qualification in a relevant field and a solid understanding of the challenges Indigenous students face in higher education. You bring strong administrative, organisational and problem-solving skills, with the ability to work both independently and as part of a collaborative team in a fast-paced environment. Excellent communication and interpersonal skills are essential for fostering supportive relationships with students and delivering early intervention support to address individual wellbeing and support needs. Experience working with data and learning technologies, and a current Working with Children Blue Card are also requirements of the role.

ABOUT THE INDIGENOUS EDUCATION AND RESEARCH CENTRE

JCU’s Indigenous Education and Research Centre is a leader in providing Indigenous education, research and engagement through successful and sustainable programs and services. We empower students to be independent, critical, and analytical thinkers, and assist them to plan, set and achieve their goals.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Cultural leave
• Up to 6 months paid parental leave or 12 months at half pay
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site medical services, chilldcare, cafes and gym.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button, create an applicant account and follow the below steps:

1. Complete the application form in full (including responses to the Key Requirements for Success in the applicable fields)
2. Upload your current resume
3. Upload a cover letter discussing your motivation for the role and how your skills and experience will ensure your success.

Applications close on Monday 24 March at 11:55 PM AEST.

For any enquiries about the role, please contact Andrea Geary – andrea.geary@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.