"Information Technology Specialist II - Microcomputer Support"

Position Summary

This is an experienced Information Technology Specialist I or equivalent who has broad levels of responsibility, works in more complex system environments, works with multiple PC platforms and operating systems, or is primarily responsible for a major technical area. Incumbent performs duties with minimal supervision.

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Typical Duties

Determines requirements, installs, configures and maintains desktop operating systems, virtual environments, and application software and hardware in an organization-wide, networked environment. Assists end users with hardware and software applications and/or network usage problems and provides problem resolution; troubleshoots and repairs microcomputers by replacing components and rebuilding and upgrading with new and/or used components; and troubleshoots system problems to provide continued operation through permanent solutions or ways to work around the problems. Serves as technical advisor to college and District staff; assists staff with the planning for new systems or system upgrades; works with college and District Office technicians, specialists, and analysts to maintain college and District-wide systems integrity; and determines necessity and extent of software and hardware upgrades for student use, college staff, administrators, and/or faculty. Develops specifications, descriptions, and operating instructions; performs system analysis on projects of moderate scope; and resolves network connectivity problems on local area network. Manages active directory objects, network shares and network services. Performs first-level problem resolution as assigned by help desk; ensures microcomputers and servers are in compliance with licenses and copyright laws; and researches new technology, evaluates feasibility, and provides draft requisitions for computers and computer related materials. Maintains a depot of spare components for microcomputer repair; surpluses microcomputers and related components; mentors and oversees the work of student assistants and junior technicians; and updates and maintains industry knowledge as related to job functions. Performs related duties as required.

Minimum Qualifications

EXPERIENCE/EDUCATION:An Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Specialist I; OR, an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and four years experience directly related to job duties; OR, a combination of training and/or experience totaling six years that is likely to have provided the required level of knowledge and abilities.

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