Insurance & Risk Management Manager

Primary Purpose of Organizational Unit:

Risk Management Services plays a key role in the management of the University’s entire risk portfolio. Many other campus units share in this responsibility, and Risk Management partners with those units to achieve a coordinated, cohesive and enterprise-wide approach to managing all University risks. By providing this team-oriented approach, our campus customers are assured they have the full force of the University’s risk management resources behind them.

Position Summary:

The Risk Management Manager for the University is responsible for overseeing the majority of the University’s insurance programs, from purchasing appropriate coverage to adjusting claims. The risks the University faces are constantly evolving, requiring strategies that remain flexible and responsive. Each campus unit has unique risks, and the department works proactively with units to identify, assess, and manage those risks through a combination of prevention, acceptance, avoidance, and/or transfer strategies. Many programs are self-insured or carry large deductibles, and this position ensures that necessary internal funding requirements are in place for the University’s portion of a loss. Some programs are state administered, requiring liaison between the University and the State of North Carolina. The position manages approximately 95 insurance policies including Accident & Health, Property – All Risk, Automobile Liability & Collision, Boiler and Machinery, and Ocean Marine covering university personnel and 350+ on- and off-campus buildings.

The position’s responsibilities have expanded to include strategic program management, operational oversight, and direct supervision of four (4) full-time employees (FTE). This includes responsibility for staff oversight, performance management, workload coordination, and professional development to ensure effective delivery of insurance and risk management services. The position now leads the development and implementation of risk management strategies across the University, provides guidance on complex risk decisions to leadership, and coordinates with multiple departments to ensure alignment with university-wide safety and compliance objectives. This includes interpreting regulations, negotiating with external insurers, overseeing self-insured programs and large deductibles, and ensuring appropriate financial planning for retained risk.

The position also manages operational programs, including the administrative duties of the Dosimetry Program and EHS administrative functions, with responsibility for coordinating workflows, executing projects, ensuring data integrity and compliance, and achieving effective program outcomes.

These expanded duties, including supervisory authority, institutional risk strategy leadership, and operational program management, reflect a level of complexity, decision-making authority, and accountability consistent with the University Program Manager classification.

Minimum Education and Experience Requirements:

Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

Equivalent combination of education and relevant experience with demonstrated progressively responsible professional experience in risk management, insurance administration, claims management, or a related field. Experience must include responsibility for administering insurance programs, analyzing risk exposure, managing claims, and providing consultation on risk mitigation strategies.

Experience working with complex insurance portfolios, including policy procurement, coverage analysis, and claims resolution. Demonstrated experience managing multiple programs or projects simultaneously in a large or complex organization.

Experience supervising staff and leading program operations, including assigning work, providing guidance, monitoring performance in a formal performance management program.

Experience working with regulatory or governmental entities and ensuring compliance with applicable policies, regulations and/or reporting requirements.

Preferred Qualifications, Competencies, and Experience:

Bachelor’s degree in business administration, risk management, finance, public administration or a related field.

Professional certification such as Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).

Experience working in higher education, public sector, or governmental risk management programs.

Experience administering self-insured programs or policies with significant deductibles.

Experience working with state-administered insurance programs and coordinating with external agencies.

Ability to oversee administrative functions for programs such as Dosimetry, clinical billing, purchasing, etc.

Special Physical/Mental Requirements:

Special Physical and Mental Requirements:
* Primarily office-based work with prolonged sitting, standing, and computer use; occasional lifting of up to 20 pounds and travel across campus, including field or lab visits requiring adherence to safety protocols.
* Ability to manage multiple complex projects under time-sensitive or high-pressure conditions, exercise independent judgment, and make decisions on risk and compliance matters.
* May involve responding to emergencies or incidents, requiring emotional resilience, composure, and effective communication with diverse stakeholders.

Campus Security Authority Responsibilities:

Not Applicable.