Intake and Operations Specialist

Department: CAS College and Career Advising

Classification: Administrative Program Assist

Appointment Type and Duration: Regular, Ongoing

Salary: $20.98 - $31.63 per hour

FTE: 1.0

Review of Applications Begins: January 2, 2026; open until filled

Special Instructions to Applicants:

A complete application should include:

1. A current resume/CV
2. A cover letter explaining your interest in this role and how your skills and experience meet the minimum and preferred qualifications. Let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring
3. Three (3) professional references with contact information

We are interested in finding the best candidate for the position. We encourage you to apply, even if you don't think you meet every one of our preferred qualifications.

Department Summary:

The College of Arts and Sciences has nearly 50 departments and programs, spanning the Humanities, Natural Sciences and Social Sciences and comprises about two-thirds of all faculty, graduate students, and undergraduate majors on campus. Advising is integral to the understanding of teaching and learning mission of the University of Oregon.

The College of Arts and Sciences (CAS) committed to providing personalized, timely, and accurate academic and career guidance that advances the college's liberal arts mission by:

• Teaching students how to navigate university, college and department processes and access campus resources.
• Engaging with students in exploration of their interests, goals, and values in alignment with future endeavors.
• Supporting students in making timely progress on their chosen course of study including core education, major and/or minor, co-curricular activities, and experiential learning.

Position Summary:

The Intake and Operations Specialist reports to the Associate Director and assists with operations by managing the daily operational and logistical needs of the unit. The position is primarily responsible for providing student intake/screening for the largest academic college. They must manage a high-volume of student appointments and questions, and as necessary, the Intake and Operations Specialist disseminates general academic advising information and refers students to faculty/departmental advisors, academic support services, and other resources as appropriate.

This position tracks trends, policies, and procedures, and in consultation with the Associate Director, recommends and implements changes to positively impact the student experience. The Intake and Operations Specialist establishes and maintains intake procedures, supports CAS Advising projects, and communicates regularly with student employees, advisors, and CAS Advising leadership.

The Intake and Operations Specialist will develop a comprehensive knowledge of CAS majors and minors, University policies and procedures, and campus-wide resources. This position receives information and work requests from a variety of advising staff which requires the ability to prioritize and accomplish tasks in a timely, efficient, accurate and appropriate manner. Due to the often complex and sensitive nature of student information, exercising independent and sound judgement while maintaining confidentiality standards are of the utmost importance.

The Intake and Operations Specialist supervises student staff. This position facilitates student employee training, and provides continued coaching, feedback, and professional development for student employee growth. The Associate Director and Intake & Operations Specialist work together to manage the student employee budget and facilitate the hiring and separation of student employees.

This position will, as needed, assist the Office Manager in providing administrative support to the unit by preparing supply orders and providing other administrative support as needed.

Minimum Requirements:

• Three years of office experience which included two years at full performance level and experience generating documents;
• Lead work responsibility or coordination of office procedures.

Professional Competencies:

• Strong interpersonal and customer service skills to effectively interact with students, staff, faculty, and the general public.
• Ability to relay complex policies and procedures to a diverse population of students.
• Ability to learn new skills and tools quickly and independently.
• Ability to multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment.
• Flexibility and adaptability in a growing and changing organization.
• Strong ability to manage team calendars and recommend necessary modifications to improve daily operations.
• Strong ability to exercise independent initiative and sound judgment within general guidelines; demonstrated sensitivity and acumen to identify and escalate situations and decisions which require higher-level approval or consultation.
• Discretion with access to sensitive and/or confidential information.
• Demonstrated ability to advance diversity and inclusion efforts through their own actions and influencing the actions of others.

Preferred Qualifications:

• Bachelor's degree.
• Work experience in higher education.
• Student supervision experience.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

To apply, visit https://careers.uoregon.edu/en-us/job/536157