"Visitor Services Specialist"

Visitor Services Specialist

Job Summary

The Utah Museum of Fine Arts is located on the campus of the University of Utah, and offers visitors the opportunity to explore over 5,000 years of human creativity with a collection of over 21,000 objects and art works from classic Greek and Roman antiquities to cutting-edge, contemporary art. Founded in 1914, the UMFA is the State of Utah's official museum, creating exhibitions and programs which serve a wide array of audiences. The Museum is located in the award-winning Marcia and John Price Museum Building.

A position as a Museum Visitor Services Specialist is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. Our Visitors Service Representatives are responsible for delivering excellent customer service while welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs.

This position is less than 20 hours per week and may require weekends and some evenings.

Responsibilities

Provides excellent customer service to Museum guests
a. Greets each guest with a friendly face and helpful attitude
b. Ability to multi-task and prioritize
c. Accurately process transactions
d. Answers phone and responds to voicemail

Demonstrates museum knowledge
a. Responsible for general knowledge of Museum operations and departments
b. Awareness of current exhibitions and programs and understanding about works in our permanent collection
c. Receives updates via email, reviews general calendar and responds to email correspondence
d. Proficient in selling memberships and member benefits
e. Assist customers with calendar, exhibition, program and event questions

Maintains a team player attitude
a. Accomplish opening and closing tasks both independently and in small teams
b. Receive deliveries; check for accuracy and approve packing slips
c. Restock/check inventory levels of products and supplies
d. Remove all trash and food debris daily

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Customer Service Representative, I: Requires little to no related experience.

Preferences

A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must.Previous experience in retail or another customer driven environment.Multilingual/Bilingual abilities are a plus.

Special Instructions

Please include a list of availability and/or a class schedule.

Requisition Number: PRN16609N
Full Time or Part Time? Part Time
Work Schedule Summary: Assigned shifts vary dependent upon other staff members.Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 | Wednesday 10-8Currently need applicants who can work Tuesdays 2-5, Wednesdays 2-8, and Thursdays 2-5 through the Spring semester 2026.
Department: 00073 - Utah Museum of Fine Arts
Location: Campus
Pay Rate Range: 13.65
Close Date: 3/11/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/193598