"International Admissions Office Manager"

This position will be responsible for coordinating office communication (phone-calls, walk-ins, e-mail, etc.) and managing inquiries, assisting the Director of International Admissions and other staff in advising students, parents, and University faculty / staff in the international admissions process and policies, performing budgetary duties including management and support for unit budget including the P-Card Program and acting as an international admissions advisor responsible for research and evaluation of international credentials as necessary.

Comprehensive knowledge of office practices and procedures. Working knowledge of effective oral and written communication techniques. Working knowledge of effective customer service and problem-resolution techniques when serving diverse customers. Demonstrated excellent research skills and ability to use various research tools such as libraries, the internet, research files, agencies, organizations, etc. to resolve issues. Demonstrated effective oral and written communication skills. Demonstrated ability to manage budgets, prepare reports and keep accurate records/files. Demonstrated ability to interpret and explain policies, procedures and admissions requirements to the public. Demonstrated ability to prioritize work, make workflow decisions so to meet deadlines. Demonstrated working knowledge and ability to produce documents, prepare reports, manipulate data, etc. using information systems and Microsoft Office products. Demonstrated ability to work with people from different backgrounds.

Special licenses, registration or certification: None

Education or training: None

Level and type of experience: Progressively responsible administrative experience, budget management and customer service experience.

Additional Considerations: Previous experience serving international population. Some experience with Banner and/or fsaAtlas. Equivalent combination of education and experience.

Conditions of Employment: Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.). Employment is Monday to Friday, 8:00-5:00pm on the Norfolk main campus. Position provides support to students and/or student-centered programs, the employee may have to support admissions events, which may be on a weekend.

Annual Salary/Hourly Rate: Salary commensurate with education and experience