"IT Business Svc Coordinator"

Job Summary

The IT Business Services Coordinator functions as the primary administrator for VOIP, wireless services, and telecommunications billing, while maintaining comprehensive telecom inventories and supporting automated process improvements for internal and external customers. Serving as a key member of the IT Business Operations team, the specialist oversees a wide range of business, fiscal, project management, and administrative duties, including customer service, budget management, financial reconciliation, and reporting on a significant smaller scale compared to the Sr. IT Business Services Coordinators. The role requires strong knowledge of university policies, procedures, and information systems, as well as significant independence, judgment, tact, and diplomacy when collaborating with staff, faculty, vendors, and multiple departments to efficiently secure high-quality IT services and resolve process issues.

Responsibilities

DATA DRIVEN ANALYSIS AND REPORTING: Performs data-driven analysis and reporting to improve billing processes, enhance customer service, and support long-range planning while serving as the primary liaison between University departments and Telecommunications, maintaining communication, conducting audits, providing training, and coordinating issue resolution to ensure accurate, efficient telephony and billing operations.

MAINTAIN ASSET DATABASE: Maintains a comprehensive and authoritative database of all telephony assets and information, including vendors, phone numbers, devices, serial numbers, departmental assignments, locations, budget and financial details, line history, and other required data to ensure accurate, up-to-date telecommunication records.

SUPPORTS BUDGET AND FISCAL ACTIVITIES: Supports budget and fiscal activities for the IT department by assisting with financial data review, preparing routine reports, ensuring basic compliance with University guidelines, helping with procurement and contract processes, and performing standard budget transactions to keep accounts accurate and operations running smoothly.

COORDINATES IT PURCHASING ACTIVITIES: Coordinates IT purchasing activities in compliance with University guidelines by entering requisitions, monitoring orders through delivery, collaborating with Accounts Payable and Purchasing on invoice and receipt validation, assisting customers with merchandise receipt, releasing payments, and preparing purchasing reports as needed.

ASSISTS WITH IT CONTRACT MANAGEMENT: Assists with IT contract management by ensuring compliance with University guidelines through reviewing new and renewal contracts, monitoring contract activity, preparing requisitions, coordinating with Accounts Payable to process invoices, resolving contract-related issues, and generating contract reports as needed.

Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with three years of relevant experience performing progressively administrative responsibilities OR Associate's degree from an accredited college or university and five years of relevant experience performing progressively administrative responsibilities.

Preferred Qualifications

Experience in an academic environment. Experience with budgets, procurement, and billing, and the ability to work with senior management.

Knowledge, Skills, & Abilities

Must be proficient with the Microsoft Office Suite: Outlook, Excel, Word
Familiarity with Adobe Acrobat (using and modifying PDF documents) is recommended.
Must excel in database creation, software use, and maintenance.
Needs to be able to use standard office equipment, including multi-functional printers.
Must have a strong sense of initiative and be able to prioritize and multitask in a fast-paced, high-pressure environment.

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Should have strong critical thinking skills and reading comprehension, be highly organized, and behave and communicate professionally and confidently.

ABILITIES
Ability to maintain confidentiality.
Ability to write reports, prepare business letters, emails, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B11
Salary: $56,600/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.