Job Details

IT Support Analyst

Job ID: 299310
Location: Georgia Southern - Swainsboro
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

Location

East Georgia Campus - Swainsboro, GA

Department Information

Student Technology Fee

Job Summary

The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

Responsibilities

Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information

Required Qualifications

Educational Requirements

High School Diploma or equivalent

Preferred Qualifications

Preferred Educational Qualifications

Bachelor's Degree

Preferred Experience

One (1) year experience in related work, including customer service experience

Proposed Salary

$19.23 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

Resume
Cover Letter
Two (2) Professional References