IT Support Assistant

Company Description

The University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

As the first point of contact for Mendoza IT, you will provide premier customer support via in-person visits, phone, email, and ServiceNow, troubleshooting desktops, networking, Zoom, Google Workspace, classrooms, etc., while managing IT assets and documentation in a proactive, learning-oriented environment.

While technical knowledge is valued, it is not required, as we offer on-the-job training, hands-on opportunities, and online learning platforms to support your personal and professional growth. We are seeking proactive, team-oriented individuals with excellent communication skills and a passion for empathetic customer service who are eager to learn, take initiative, and can work 30-40 hours per week.

Qualifications

• Excellent verbal and written communication and organizational skills.
• Collaborative style with the ability to work effectively within a diverse population.
• High School Diploma or GED.
• Ability to troubleshoot problems in a demanding environment.
• Working knowledge of Windows and/or Mac devices.
• Proficiency in Google Workspace, with an emphasis on Gmail, Calendar, and Drive.
• Strong motivation for self-guided learning.

Preferred Qualifications

• Some knowledge of audiovisual technologies
• Experience with technology in a higher education setting
• Experience in troubleshooting basic software, hardware, or networking issues
• Ability to effectively communicate technical concepts to non-technical individuals
• Working knowledge of Android, iOS devices

Additional Information

• This is a temporary, summer position, with a job end date of August 21, 2026
• Working Hours: up to 40 hours/week | Schedule: M-F, 8:00 AM - 5:00 PM
• Please note:This is a fully onsite position
• Pay:$17.50/hr
• Deadline to Apply (subject to change): Tuesday, May 5th, 2026