NU System Opportunity - Help Desk Associate

UNO is Nebraska's public metropolitan research university - a university with strong academic values, diverse programs and learning opportunities, and significant relationships with our community that facilitate engaged teaching and research.

NU System Opportunity - Help Desk Associate | Please see Special Instructions for more details. This position reports to the NU System Office and is posted as a courtesy. To apply, visit https://jobs.nebraska.edu/UniversityNebraskaSystem/job/Help-Desk-Associate/2213-en_US

Position Summary

Provide initial support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. For more complex issues, transfer internal customers to second-level support. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.