Part-time IT Support Technician

About Bellarmine University:

Bellarmine University is a dynamic, growing university with a strong liberal arts focus in the Catholic higher education tradition and a bold vision for the future. Bellarmine has undergraduate and graduate enrollment of approximately 3,200 students and continues to add new academic programs while maintaining small class sizes and personal attention to students. Bellarmine is listed in the Princeton Review's Best 387 Colleges and is recognized as a top U.S. university in rankings published by U.S. News & World Report and Forbes. In a survey by The Princeton Review, students praised Bellarmine as a place that is "welcoming to every single person and makes an effort to include everyone." Bellarmine students, faculty and staff engage in more than 25,000 cumulative hours of service each year, in Louisville and around the nation and world.

SmartAsset ranked Louisville among the top 25 U.S. cities for best work-life balance, while workplace insights platform kununu.com named Louisville one of the top five U.S. cities for happy employees. Glassdoor recently recognized Louisville as one of the top 15 cities for jobs, based on hiring opportunity, cost of living and job satisfaction. ZipRecruiter calls Louisville a top 10 city for job seekers, thanks in part to its central location and low unemployment. Louisville is within a day's drive of two-thirds of the U.S. population.

Deeply embedded in the heart of Louisville, Bellarmine is an engaged partner expanding learning opportunities, enhancing career networks and economic growth, and advancing equity and quality of life for its neighboring communities. By connecting the campus, the community, and the curriculum through engaged scholarship and action, we enhance social and civic engagement, including faculty, staff, and student-led, asset-based initiatives.

Bellarmine is an affirmative action and equal opportunity employer and encourages applicants with diverse backgrounds to apply.

Job Description:

The Part-time IT Support Technician will provide front-line technology support to the Bellarmine community beyond our traditional office hours.

• Provide first-level technical support to faculty, staff, and students via walk-in, phone, and electronic requests during assigned shifts
• Troubleshoot and resolve common computer and technology issues, escalating more complex problems to full-time staff or appropriate OIT teams
• Follow established procedures and document all work accurately within the University's ticketing system
• Assist with basic hardware and software support for desktop computers, laptops, printers, and peripheral equipment
• Support Microsoft Office, Microsoft 365, and University-supported applications
• Maintain accurate records related to incidents, requests, and inventory as assigned
• Demonstrate professionalism, initiative, and strong customer service skills during all user interactions
• Assist with documenting commonly occurring issues and standard fixes
• Work collaboratively with other members of the OIT organization to ensure timely issue resolution
• Perform other related duties as assigned to support Technology Support Center operations

Requirements:

Required Qualifications:

• Ability to communicate clearly and professionally in person, over the telephone, and via email
• Ability to quickly learn new applications, systems, and support procedures
• Familiarity with computer hardware, printers, and peripheral equipment
• Familiarity with Microsoft Windows and/or Apple operating systems
• Basic familiarity with Microsoft Office and Microsoft 365
• Ability to work independently during evening and weekend hours while following established procedures
• Reliable availability for scheduled shifts, including evenings and Saturdays

Required Education and Experience:

• High school diploma or equivalent

Preferred Qualifications:

• Prior IT or related technology support experience
• Experience working in Higher Education

Physical and Working Conditions:

• Ability to sit for extended periods of time while working at a computer
• Ability to perform physical activities including lifting equipment (up to approximately 50 lbs.), bending, standing, and walking as needed
• Ability to work on-site during assigned shifts

Additional Information:

Disclaimer:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Application Instructions:

Individuals interested in applying for this position will need to submit a letter of interest, resume, and contact information for three professional references.

Please note: Visa sponsorship is not provided for this position.

URL: www.bellarmine.edu/information-technology/index.php