Helpdesk Administrator, UCI Arts

University of California Irvine
Helpdesk Administrator, UCI Arts

Req ID: 147161
Payroll Job Title: 007358-BUS TCHL SUPP ANL 3 TX
Location: Irvine, California
Organization: UCI Campus
Division: Claire Trevor Sch of the Arts
Department: Arts Deans Office
Reports to Title: 000530-INFO SYS SUPV 2
Position Type: Full Time
Salary Range Minimum: USD $38.96/Yr.
Salary Range Maximum: USD $67.82/Yr.

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Claire Trevor School of the Arts (CTSA) at the University of California, Irvine creates transformative experiences through an interconnected, diverse, and innovative community of artists and scholars.

As the only UC school encompassing art, dance, drama, and music, reflected in its four departments, CTSA fosters creativity and interdisciplinary collaboration, empowering over 1,000 undergraduate and graduate students annually. With a focus on academic rigor, technology and a commitment to inclusivity, students engage in over 150 annual exhibitions, performances and workshops while preparing for a wide range of professional careers. As part of a comprehensive research university, CTSA offers students the unique opportunity to pursue artistic and academic excellence as mutually informative endeavors. Our embrace of double majors and interdisciplinary as well as cross-school collaborations provides students with opportunities to develop as leaders in their fields.

Rooted in Southern California's vibrant cultural landscape in Orange County, CTSA maintains deep connections with regional, national, and global arts organizations and practitioners. These relationships expand CTSA's resources for students, providing career pathway-oriented opportunities, including internships and industry partnerships. Students can also gain professional experience through activities in our two professional galleries, the Contemporary Arts Center and the Beall Center for Art + Technology.

CTSA's dynamic faculty, distinguished by their leadership in their creative practice, mentor students to become engaged global citizens. Our alumni launch into careers of impact, making significant contributions across both the arts and other sectors.

Named in 2000 for Claire Trevor, the trailblazing Oscar- and Emmy-winning actor, CTSA continues to build upon her legacy of excellence, inspiring future generations of artists and scholars.

Your Role on the Team

Under the general supervision of the Director of Technology, the incumbent's primary duties are maintaining the School's help desk and providing computing technical support for the School of the Arts, including operational, consultative, and maintenance functions. The incumbent will focus their technical support efforts on all departments and computer labs in the School. The incumbent will manage projects, tasks, lab environment, operations, hardware, software, and equipment. The incumbent assists in (a) providing general-purpose digital arts computing facilities, technical support, and training for School of the Arts students, faculty, and staff, and (b) supporting all computing hardware, software, and operating systems in the School of the Arts. The incumbent will also install, maintain, and document computing hardware, software, and operating systems for School of the Arts computers.

What It Takes to be Successful

Required:

• Demonstrated knowledge of installing and maintaining Windows, macOS, iOS, and iPadOS systems.
• Ability to research specialty end user needs with respect to hardware and software and provide appropriate solutions based on compatibility, security, cost, and functionality.
• Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
• Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Able to learn effectively and meet deadlines.
• In-depth understanding of divisional or institutional business processes to provide the highest level of support.
• Knowledge of computer, media, and networking technology.
• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
• Skill at managing and triaging a large queue of projects and requests that require troubleshooting and research.
• Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
• Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software.
• Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Expertise in supporting a wide range of multimedia peripherals (copiers, printers, scanners, cameras, projectors, displays, 3-D printers)
• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years of Technical support or applicable area

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $81,340.33- $95,281.29 (annual).