Senior P.C./User Support Technician

Overview

University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.

Provide Help Desk support by responding to and troubleshooting unexpected issues as they come in. Resolve scheduled Help Desk tickets by scheduling times to fix issues or conduct planned maintenance. Contribute to creating standard operating procedures for the Help Desk. Document procedures and resolutions to issues in a format which can be used as a reference to the Help Desk and UDAR IT staff. Work with the team to evaluate and propose hardware and software solutions to meet new business needs. Provide for technology relevancy and to assure compliance with NYU and department policy. Liaison with other departments to determine their technical needs and find improvements that can be implemented for them.

Responsibilities

Required Education:
High School Diploma or equivalent

Preferred Education:
Bachelor's Degree

Required Experience:
3+ years of direct IT support to clients

Required Skills, Knowledge and Abilities:
Ability to provide IT support directly and independently to clients
Ability to ensure support in an environment that balances both policy and regulation

Qualifications