"IT Support Specialist III"

Job Description

Essential Functions

The Specialist will need to integrate into the college they are supporting, as well as the Information Technology Services Department. The Specialist must provide technical support and troubleshoot any IT related issues. This will include tasks such as installing software, maintaining audio/video equipment, designing local area networks for various instruments, system diagnostics, and assisting colleges with instrumentation, simulation equipment, biomechanics, or other types of lab deployments and maintenance.

The Specialist helps in resolving technical issues within different components of equipment, computer systems, such as software, hardware, and other network-related IT related problems. The Specialist should be highly skilled in fixing any technical problems, including network configuration, and take responsibility for all technical issues. The Specialist should have experience working with different operating systems (Windows, Linux or Mac OS), an extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN/WAN, and knowledge of scripting languages (i.e. PHP, PowerShell, VBS, Perl, Python or BASH), among others.

1. Install and configure computer applications.
2. Monitor and maintain computer networks.
3. Configure operating systems.
4. Assist with identifying and purchasing software and IT products
5. Manages software life cycles of specialty applications
6. Possess the ability to learn and work on changing and emerging technologies.
7. Install new hardware and software on specialty equipment and perform upgrades as necessary.
8. Perform operational checks on equipment, interface with equipment manufacturers, consult with technical support, and oversee maintenance.
9. Interact with clients through phone calls, emails, or chats and provide unambiguously written instructions or technical manuals.
10. Maintain procedural documents and reports.
11. Document technical knowledge in the knowledge database.
12. Maintain client confidence and protect operations by keeping information confidential

Required Qualifications

1. Bachelor's degree.
2. Two years of relevant experience.
3. Relevant education that is a proper substitute for the Two years' experience may be considered.
4. Relevant experience that is a proper substitute for the bachelor's degree may be considered.
5. Must have a car and valid driver's license. Travel between campuses is required.

Preferred Qualifications

1. High technical skill is highly preferred and important for applicants to have.

Required Application Materials

1. Cover Letter
2. Resume
3. List of References
4. Transcripts (Preferred)
5. Letters of Recommendation (Preferred)

Conditions of Employment

1. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.
2. Employment is subject to an introductory period to monitor employee performance.
3. Once hired, the prospective employee must present documentation within three (3) days of the hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Applicants must be able to show proof of eligibility to work in the United States by time of hire. UTPB participates in e-Verify.
4. Employees must be able and willing to travel and perform duties away from campus as necessary and must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver's license. Must have and maintain a satisfactory driver's record.
5. Employment is contingent upon a successful background check.
6. UT Permian Basin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Schedule

Generally, the normal work hours for the university are Monday through Thursday, 7:30 - 5:30 pm; Friday, 8:00 am - 12:00 pm with a one-hour lunch. The individual holding this position may need to be available early morning, evening, and on weekends to meet the needs of the department. Hours worked may differ with some departments.

Standard Working Conditions

1. Able to lift various materials up to 25 pounds on an occasional basis.
2. Able to bend, crouch, and reach continuously.
3. Physically able remain seated, frequently to continuously.
4. Able to remain standing up to 15% of the time.
5. Possesses dexterity abilities required to perform job duties including extensive keyboard work, operating office equipment, performing filing, and other job-related responsibilities that include extensive wrist and hand movement.
6. Standard working conditions may differ depending on department and occupation

University Benefits

1. UT Permian Basin offers an excellent compensation package including heath, retirement, & fringe benefits for eligible employees.
2. Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.
3. You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.
4. Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!
5. Our benefits package, along with an ample leave policy, make for a great total compensation package.

About the University

The University of Texas Permian Basin is located in Odessa, Texas. It was authorized by the Texas Legislature in 1969 and founded in 1973. The Permian Basin is one of the fastest-growing, culturally vibrant, economically invigorated regions of the country - full of industry, culture, and wide-open spaces. At the academic heart of this area sits The University of Texas Permian Basin - which every year, delivers smart, savvy leaders across the U.S.

As a regional, comprehensive institution, The University of Texas Permian Basin serves a diverse community of students from the region, the state, and beyond. Through excellence in student-centered teaching, learning, research, and public service, the University cultivates engaged citizens and impacts lives while advancing the technology and public interests of West Texas.

Our vision is that the University of Texas Permian Basin will be an innovative, responsive university that thinks large and lives local. We will lead in advancing education, research, economic competitiveness, and cultural enrichment.