"Desktop Support Specialist Associate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals. Salary range - $41,600 - 52,000.

Required Qualifications

• Associate degree in related field and/or equivalent combination of education, certification and experience
• 0-2 years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
• 0-2 years of related experience in technical support troubleshooting macOS/Windows based systems
• Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
• Identifies causes of simple technical problems and can provide practical solutions
• Can install software and troubleshoot basic issues
• Communicates both verbally and written in a respectful & attentive manner tailored to each customers needs
• Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner

Preferred Qualifications

• Experience in technical support troubleshooting
• Understanding of server hardware and concepts including services, security, and administration
• Demonstrated ability to support specialized research computing needs
• Experience working in higher education in a support capacity
• Basic experience with programming and statistical applications

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Salary range is based on experience and skills of the selected candidate.

Associate range: $41,600 - $52,000.