"College IT Support Technician I - 528241"

Job Summary

The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.

Additional Department Summary

Performs troubleshooting, repair and maintenance involving computer hardware and software. Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers. Recruits, hires, and trains a student staff to help provide support. Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment.

Required Minimum Qualifications

High school diploma or GED.

Additional Required Department Minimum Qualifications

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge

Ability to troubleshoot Windows based systems and software. Ability to maintain complex audio visual systems and Network and User Administration. Demonstrated interpersonal skills.

Preferred Qualifications

Two (2) years experience managing student employees and management and use of trouble ticket software. Experience troubleshooting Linux and Apple based systems. Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc. Experience with PHP and Ruby.

Other Details

Posted: 08-Jan-26

Location: Tuscaloosa, Alabama

Type: Full-time

Categories: Information Technology, Staff/Administrative

Internal Number: 528241

Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 206221 - Technology Services

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.