IT Support Specialist

Q: What are the required qualifications for the IT Support Specialist role?

The position requires a bachelor’s degree and at least five years of experience in IT support , information systems, or related fields. Key skills include ability to troubleshoot Mac, Windows, and Linux operating systems, comfort with command line interface , experience with learning management systems (LMS), MS O365 and Exchange administration , SaaS administration support , and working with a ticketing management system . Explore more administration jobs in higher ed.

Q: Is this IT Support Specialist position fully remote?

Yes, this is a fully remote position with Full-time (Remote Only) employment type. Ideal for professionals seeking flexible work in higher education IT support . Check similar opportunities in our remote higher ed jobs section.

Q: What is the salary range for this remote IT Support Specialist job?

The pay range is $77,500 minimum to $105,100 maximum , based on Pay Grade 8. This competitive salary reflects the role's focus on advanced IT troubleshooting and AI support in higher education. Compare with university salaries .

Q: Does this job offer visa sponsorship?

No, visa sponsorship is not available for this IT Support Specialist position. Candidates must be eligible to work in the US without sponsorship. Review higher ed jobs for other administration roles.

Q: What preferred skills are listed for the IT Support Specialist?

Preferred qualifications include experience in higher education , with ServiceNow , Security+/Network+ certifications, and AWS/Google Cloud , or knowledge of scripting . The role also involves supporting generative AI tools compliant with institute policies. See related higher ed career advice .

Q: What does the IT Support Specialist do daily?

Responsibilities include identifying complex IT issues , troubleshooting , collaborating on multi-disciplinary projects, and supporting generative AI platforms with policy guidance. It's part of the Escalations team in Information Systems & Technology . Learn more about IT support and training roles.

IT Support Specialist

Job Number: 25385
Functional Area: Information Technology
Department: Information Systems & Technology
School Area: VP for Info Systems & Technology
Pay Range Minimum: $77,500
Pay Range Maximum: $105,100
Employment Type: Full-time (Remote Only)
Employment Category: Exempt
Visa Sponsorship Available: No
Pay Grade: 8

Posting Description

IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T), in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.

A full job description is available here.

Job Requirements

REQUIRED: A bachelor’s degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED: Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.

This is a fully remote position.

Frequently Asked Questions

💻What are the required qualifications for the IT Support Specialist role?

The position requires a bachelor’s degree and at least five years of experience in IT support, information systems, or related fields. Key skills include ability to troubleshoot Mac, Windows, and Linux operating systems, comfort with command line interface, experience with learning management systems (LMS), MS O365 and Exchange administration, SaaS administration support, and working with a ticketing management system. Explore more administration jobs in higher ed.

📍Is this IT Support Specialist position fully remote?

Yes, this is a fully remote position with Full-time (Remote Only) employment type. Ideal for professionals seeking flexible work in higher education IT support. Check similar opportunities in our remote higher ed jobs section.

💰What is the salary range for this remote IT Support Specialist job?

The pay range is $77,500 minimum to $105,100 maximum, based on Pay Grade 8. This competitive salary reflects the role's focus on advanced IT troubleshooting and AI support in higher education. Compare with university salaries.

🛂Does this job offer visa sponsorship?

No, visa sponsorship is not available for this IT Support Specialist position. Candidates must be eligible to work in the US without sponsorship. Review higher ed jobs for other administration roles.

⭐What preferred skills are listed for the IT Support Specialist?

Preferred qualifications include experience in higher education, with ServiceNow, Security+/Network+ certifications, and AWS/Google Cloud, or knowledge of scripting. The role also involves supporting generative AI tools compliant with institute policies. See related higher ed career advice.

🔧What does the IT Support Specialist do daily?

Responsibilities include identifying complex IT issues, troubleshooting, collaborating on multi-disciplinary projects, and supporting generative AI platforms with policy guidance. It's part of the Escalations team in Information Systems & Technology. Learn more about IT support and training roles.

MIT - Massachusetts Institute of Technology

Remote

"IT Support Specialist"

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