IT Support Technician III

IT Support Technician III

Lubbock
43990BR
Biological Sciences

Position Description

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Major/Essential Functions

Key Responsibilities:

• Provide first-level troubleshooting for desktops, laptops, printers, and peripherals.
• Support classroom technology within the department.
• Assist faculty and researchers with basic hardware and software issues/installations.
• Setup and deploy new computers and equipment in offices and laboratories.
• Install and configure operating systems, applications, and updates.
• Manage help desk tickets and document resolutions.
• Assist with inventory tracking and equipment lifecycle management.
• Support network connectivity troubleshooting (wired and wireless).
• Escalate advanced issues to central IT or senior technical staff.
• Assist with IT-related projects within the department.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Experience in a help desk or technical support role
• Basic understanding of networking concepts
• Experience supporting academic or research environments

Pay Range

$21.39 - $27.84 - $34.23

To apply, visit workattexastech.com

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