"IT, Systems Engineer 2"

Overview

Administer and maintain the Computer Science Zoo, a complex multi node Linux server environment, along with its associated instructional and research workstations. Diagnose and resolve advanced Linux server and workstation issues, including those involving Ansible automation, configuration management, and system deployment. Oversee and support the operation of a small data center located in Becton and the Greenberg Concourse, ensuring reliable infrastructure for engineering courses and research activities.Provide expert level support for Linux systems, including performance tuning, security hardening, system monitoring, and configuration management. Implement and document best practice workflows, procedures, and technical standards to ensure reliability, continuity, and operational excellence across supported environments. Collaborate with faculty, researchers, and technical staff to understand and meet specialized computing needs within engineering and computer science.

Required Skills and Abilities

1. General understanding of computer architecture, operating systems, and data structures.
2. General understanding of software engineering best practices.
3. Developed analytical, critical thinking, research, and problem-solving skills.
4. Developed interpersonal, written, communication, presentation, and organizational skills.
5. Familiarity with systems analysis methods and techniques.

Principal Responsibilities

1. Assist with the build, configuration, and documentation of IT infrastructure.
2. Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives.
3. Monitor and troubleshoot IT infrastructure. Analyze and report on performance metrics.
4. Implement and support robust and secure IT solutions.
5. Serve as a technical liaison; support & collaborate with internal and external stakeholders.
6. Contribute to development & implementation of best practices.

Required Education and Experience

Bachelor's Degree and two years of experience or equivalent education and experience.

Skills and Abilities

General understanding of computer architecture, operating systems, and data structures.
General understanding of software engineering best practices.
Developed analytical, critical thinking, research, and problem-solving skills.
Developed interpersonal, written, communication, presentation, and organizational skills.
Familiarity with systems analysis methods and techniques.