IT Technical Support Officer (Network and Smart Campus)

Loughborough University - IT Services

Location: Loughborough University, Loughborough, Hybrid/On-site

Salary: £29,179 to £34,132 per annum. Subject to annual pay award. Technical Services grade 5.

Hours: Part Time

Contract Type: Fixed-Term/Contract

Placed On: 21st August 2025

Closes: 5th September 2025

Job Ref: REQ250743

Part time (0.6 FTE, equivalent to three days per week), fixed term for three years. Based on the Loughborough Campus.

We’re looking for a creative and enthusiastic individual to join our Network and Smart Campus Team. You will work as part of an established technical team, assisting with the rollout of a new Wi-Fi network across the campus including physical replacement of wireless access points, configuration, structured cabling repairs and general network maintenance.

Key Requirements: You will have previous experience working on IT networks, structured cabling systems, patching fibre optic cables. You will have excellent logical diagnostic skills with the ability to troubleshoot and resolve technical issues with wired and wireless networking technologies. You must be a good communicator, have a flexible approach to work, a willingness to learn and be a team player. For more information refer to the Job Description and Person Specification.

Why should you apply: As a member of IT Services, you can expect support in developing your career, allowing you to progress towards your goals in a friendly environment. Development opportunities including exposure to a wide breadth of technologies. Work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey. A superb 440-acre green site in the heart of Leicestershire with first-rate facilities, plenty of open space, gardens, and sports areas. A great salary and benefits package, generous holiday allowance and pension scheme.

Application process: If you are interested in applying for this role, you must use the below steps as a guide to completing the application. Login to our vacancies platform, either by registering as a new user, logging in using existing details, or if you are an internal member of staff log in through my.HR. Complete all the required sections of the application form. Fully complete the supporting statement as this will be used to assess your application. Within the supporting statement you should demonstrate, using examples, how you meet each of the "essential" and as many of the "desirable" criteria as possible – these are identified as “stage 1” in the person specification (within the Job Description). For further support refer to our application guidance, which includes some top tips and support to help you when completing your application. Please fully complete the application form as CVs will not be used.

Interview process and further information: Informal chats about the role are welcomed, please contact Anthony Tunley, Network and Smart Campus Team Manager, at a.tunley@lboro.ac.uk. If your application is successful, you will be invited to undertake a technical assessment and interview. Both will be in-person and held on campus on the same day. Closing Date: 5th September 2025. Interview Date: 15th September 2025.