"IT Tutor"

Job Description Summary

The Tutor Training Program at Santa Fe College aims to recruit, train, support, and retain qualified personnel to work in concert with faculty and student support staff to create a holistic academic experience. The program's ongoing training focuses on creating a culture that encourages continuous improvement for students, tutors, and other staff members.

Job Description

The following 6 goals focus on creating a student-centered environment that provides equal service to individuals at all levels of education and preparedness.

Responsibilities and Duties

• Assist students to become confident, self-directed, lifelong learners.
• Create an atmosphere of collaboration, trust, and respect among students, faculty, and tutors.
• Provide consistent and standardized tutoring services for students in multiple disciplines and at all levels.
• Provide students with quality tutoring services at the SF northwest campus, as well as its satellite educational centers.
• Assist students with subject-matter questions, but also with goal-setting, planning, time-management, and study skills.
• Integrate education about and referral to college resources into academic-support interactions.
• Provide tutoring to students in IT-related disciplines.
• Participate in on-going training and evaluation cycle, as assigned.
• Provide service excellence through courteous, informed, accessible and professional engagement.
• Perform other duties as assigned.

Reports to: Coordinator, Academic Support

Qualifications

Required: A bachelor's degree or higher in a qualifying field (Computer Science or Information Technology-related), OR in a relevant field with demonstrated qualifying coursework, OR work-related experience/proficiency in the field, OR industry standard certifications (A+, Network+, Security+, JavaScript Specialist, etc.)

Other Requirements: A criminal background check will be conducted.

Preferred: Tutoring experience.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.
• Ethics - able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Able to effectively handle confidential and proprietary information.
• Communication - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Relationship Management - able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.