"Library IT Officer (Student Support)"

• Library Services
• Help enhance the digital experience for the UQ community through innovative technology support.
• Full-time, Permanent with Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5)
• Based at our Renowned St Lucia Campus

About This Opportunity

The Library IT Officer for Student Support plays a vital role in helping students succeed in a digital learning environment at UQ. Acting as the escalation point for Tier1 AskUs staff, you will provide timely IT support, assist students with a range of queries both online and in-person, and help navigate UQ’s evolving digital systems, including online exams, Microsoft 365 Applications, Okta Multi Factor Authentication and Artificial Intelligence tools.

Key Responsibilities Will Include:

• Provide second-tier IT support to students, serving as the escalation point for first-tier staff in the AskUs service
• Ensure timely and effective delivery of support across face-to-face and digital channels.
• Build student digital capability and support engagement with UQ’s learning platforms and tools.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Relevant qualifications or equivalent experience in IT, computing or a related field.
• Strong communication and interpersonal skills, with the ability to work effectively with teams across the University.
• Experience supporting multiple operating systems, including Windows, macOS, Linux/Unix and mobile platforms.
• Customer-focused IT support experience, with the ability to remain calm and effective in fast-paced service environments.
• Strong problem-solving and organisational skills, with the ability to manage priorities and work both independently and collaboratively.
• Demonstrated understanding of, and commitment to, equity, diversity and inclusion, including the ability to apply inclusive approaches in service delivery

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

Questions?

For more information about this opportunity, please contact Raymond Pereira on r.pereira@library.uq.edu.au

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.  

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter (no more than 2 pages) summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Aboriginal and Torres Strait Islander peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact Sasha Wells on s.wells@library.uq.edu.au

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close 7th April 2026 at 11.00pm AEST (R-62603).