"Technical Account Executive"

Technical Account Executive

locations

Melbourne

time type

Full time

posted on

Posted Today

job requisition id

JR46673

Overview:

Salary: $87,000 per year + 12% superannuation 

Fixed term until end of the year 

Work in a brand-new office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport 

Hybrid working arrangements – a mix of work-from-home and office days 

Access to benefits including Christmas closedown gifted leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP) 

Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination 

About RMIT University Pathways (RMIT UP) and Informit

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. 

Our key programs include Informit, Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing. Informit is a leading research database focused on Australasian scholarly journals, books, and videos. Our customers include all Australian and New Zealand university and state libraries, government, schools and other specialist libraries. 

Informit

Informit is a leading digital destination that connects people around the world to the latest specialist Australasian content. We empower universities, schools, governments and libraries to advance their mission by accessing, publishing and sharing ideas that matter. 

As an independent business operating within RMIT, we have the benefit of our ties with the institution but operate as a standalone, which means we can be reactive or proactive as required. 

About the role 

Reporting to the Customer Success Manager, the Technical Account Executive plays a key role in delivering an outstanding experience for Informit customers. You will act as a trusted point of contact, supporting onboarding, renewals, technical issues, and training to help customers maximise the value of Informit products. 

This role blends customer success, technical support, and account management, ensuring seamless access to Informit’s digital resources. You will collaborate with internal teams—including Sales, Product, Marketing, and Finance—to support customer retention, identify product improvement opportunities, and enhance the overall customer experience. 

Key responsibilities:

Support customer onboarding, renewals, and subscription management 

Provide frontline technical support and troubleshooting 

Deliver training and guidance on Informit products and search functionality 

Analyse customer usage data to improve engagement and retention 

Contribute to customer education resources, including knowledge base articles 

Maintain accurate records of customer interactions in the CRM 

Collaborate with internal teams on product improvements, sales initiatives, and operational processes 

This dynamic role is ideal for someone who enjoys problem-solving, working directly with customers, and contributing to the growth and success of Informit products. 

About You 

You are a proactive, customer-focused professional who enjoys building relationships and helping customers succeed. You combine technical troubleshooting with strong customer engagement and communicate confidently with internal teams and external clients from diverse backgrounds. 

You are organised, detail-oriented, and able to manage multiple tasks while maintaining high service standards. 

Key attributes and experience:

Customer service or customer success experience, ideally in library, publishing, or education sectors 

Knowledge of library and information services (highly regarded) 

Experience supporting digital products or enterprise platforms 

Strong troubleshooting, problem-solving, and CRM/database skills 

Excellent organisational, administrative, and prioritisation abilities 

Proactive mindset with the ability to identify improvements and contribute ideas 

Comfortable working both independently and collaboratively 

What we offer you 

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:  

Exclusive employee discounts at leading retailers.  

A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options.  

Access to professional development training via LinkedIn Learning. 

A positive workplace culture with a staff reward program, and a staff wellbeing program. 

To Apply  

Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR. 

Email HR: applications.rmit.up@rmit.edu.au _(Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.)_ 

Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date. 

For more details, refer to the Position Description: Position Description

Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check. 

Our Commitment to Inclusion 

At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences. 

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates. 

As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements. 

Read our Child Safety Policy: Child Safety Policy 

We are a Circle Back Initiative Employer – we commit to responding to every applicant. 

Applications Close:

5 Apr 2026 11.59 pm