"Library Services Desk Assistant"

Job Summary

The Library Services Desk Assistant is the front-line service provider responsible for essential library operations and patron support. Key duties include managing undergraduate student circulation staff, performing circulation duties (check-in/out, renewals), providing reference and informational assistance (in-person, chat, email), and ensuring the security and appropriate use of the facility, including opening/closing the building. The working hours for this role are assigned evening and weekend shifts, with some possibility of working daytime hours during semester breaks.

Job Duties

• Responsible for opening and/or closing the library according to the established schedule. This includes responding to building emergencies and ensuring the appropriate use of library resources and facilities and informing supervisory staff of any issues that need to be addressed.
• Checking-in and checking out of library materials, renewing items, and helping to maintain accurate circulation records.
• Providing direct assistance to users with reference and informational questions through various channels, including in-person, email, and chat. This involves responding proactively to patrons' needs and questions related to circulation and access to library materials.
• Overseeing undergraduate student workers during assigned shifts, typically evenings and weekends, and providing guidance and direction in performing their job duties.
• Actively supporting and contributing to the University's commitment to inclusive excellence.
• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

Reporting Relationships

Reporting to the Assistant Director of Library Operations.

Work Setting

This is an in-person role, with patron and student-facing responsibilities.

Work Schedule

• Up to sixteen (16) hours per week.
• Mandatory shift coverage will include weekends and evenings.
• Opportunities for extra hours during semester breaks (daytime hours).

Required Qualifications

• Associates Degree
• Two (2) or more years of customer service or related experience

Preferred Qualifications

• Bachelor's degree
• Experience working in a library setting and/or with undergraduate students; Library circulation experience.

Additional Job Information

Other duties such as potential project work or shelving duties as assigned.

Physical Requirements

Ability to bend; kneel; stoop; push; pull; reach above and below shoulders; occasionally lifts and carries objects (books and boxes of books) up to 25 pounds unassisted.

Salary Range

12.00-12.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Benefits

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here. (*Eligibility criteria and waiting periods may apply.)

Inclusive Excellence

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion...