"Long-Term Care Senior Advocate Supervisor"

Job Description

We're seeking a dedicated and solutions-oriented Long-Term Care Senior Advocate Supervisor to play a key role in supporting residents of long-term care and assisted living facilities. In this important advocacy-driven role, you'll work directly with residents, families, care providers, and community partners to ensure residents' rights are protected and concerns are addressed promptly and effectively.

In this position, you will respond to and investigate complaints, mediate disputes, and work toward resolution on behalf of individuals receiving long-term care services. You'll conduct regular visits to facilities across the region, provide training and consultations for staff, and support resident and family councils to strengthen quality of care. Your work will also include documenting case activity, delivering public presentations, and maintaining accurate reports using the statewide Ombudsman data system.

You'll lead and grow a volunteer ombudsman program, providing recruitment, training, and supervision. Under the guidance of the State Long-Term Care Ombudsman, you'll help identify needed updates to laws, regulations, and policies that improve the well-being of long-term care residents.

We're looking for someone with exceptional interpersonal and customer service skills, strong problem-solving and negotiation abilities, and the capacity to manage sensitive information with professionalism. Success in this role requires sound judgment, excellent written and verbal communication, solid program management skills, and comfort traveling throughout the five northern counties of Idaho.

If you're passionate about advocating for vulnerable populations and ensuring quality care, we encourage you to apply.

Enjoy excellent benefits, including retirement https://www.nic.edu/hr/benefits/
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below: (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details);

Minimum Qualifications
Bachelor's degree and a minimum of one year full-time equivalent experience in social work, nursing, public health, geriatrics, administration, or a community organization or other related occupation, to include one year of supervisory experience.

Required License and/or Certifications:
• Must have a valid driver's license, a good driving record, and proof of current automobile insurance.
• Employee must successfully complete the Idaho Ombudsman Certification training with the Idaho State Long Term Care Ombudsman upon hire.

Starting Pay: $24/hr
Work Schedule: Typically Mon-Fri 8:00-4:30

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include: resume, cover letter

Applications ONLY accepted through the North Idaho College Website!