Manager, EIX Service Delivery & Enablement

Join the dynamic and innovative Swinburne Education Innovation Exchange team

Fulltime, 2-year position at our Hawthorn campus

HEW 9 salary + 17% super

About the Role

The Manager, EIX Service Delivery & Enablement is a fixed-term role established to support key service delivery and transformation initiatives aligned with the University’s Ad Astra 2030 strategy. Reporting to the Deputy Director, EIX Planning, Engagement and Operations, the role leads the development and implementation of service delivery frameworks, systems and processes, while driving a coordinated program of service improvement and business transformation across the EIX function.

Operating with a high degree of autonomy, the position oversees end-to-end service design, system enhancement and delivery activities to improve operational effectiveness, service quality and user experience outcomes. The role works closely with EIX leadership, the Education Transformation Implementation Team (ETIT), the Delivery Management Office (DMO) and key enabling functions to ensure alignment across transformation initiatives and organisational priorities. It also provides strategic advice and reporting on performance, risks and improvement outcomes to governance and executive stakeholders.

Further information about this role can be found in the attached position description.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated ability to lead and manage resources (people, budget and priorities) in a complex environment, including strategic planning, quality assurance and delivery governance
• Extensive experience in service design, service improvement and business/process improvement, with demonstrated ability to develop and deliver high-quality, customer-focused services to a range of stakeholders
• Proven people leadership capability, including performance development, coaching, workforce planning and building an inclusive, high-performing team culture
• Demonstrated ability to exercise sound judgement, discretion and autonomy within delegated authority, including acting for senior leaders when required

Qualifications

An equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au.

Applications Close: Monday 8th June 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process. For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact talentacquisition@swin.edu.au or call +61 3 9214 3550.

Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to talentacquisition@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.