Manager of Client Experience at University of Queensland

Q: What are the key responsibilities of the Manager of Client Experience?

The role involves strategic and operational leadership of Tier 1 enquiry services across in-person and digital channels at University of Queensland Library . Key duties include driving service innovation, workforce planning, continuous improvement, capability development for teams, and building partnerships for seamless student-centred delivery.

Q: What qualifications are needed for the Manager of Client Experience role?

Candidates need proven strategic leadership experience in client services or libraries, expertise in enquiry service delivery , workforce planning, and fostering inclusive high-performing teams. Experience in higher education libraries and digital capability enhancement is highly valued.

Q: Is the Manager of Client Experience position full-time and permanent?

Yes, this is a full-time Staff / Administration role focused on leading client experience across multiple campuses at The University of Queensland. It is a permanent leadership position within the library function.

Q: Does the Manager of Client Experience role involve multiple campuses?

Yes, the position leads Tier 1 enquiry services across multiple University of Queensland campuses, ensuring consistent, inclusive, and high-quality client experiences both in-person and digitally.

📋What are the key responsibilities of the Manager of Client Experience?

The role involves strategic and operational leadership of Tier 1 enquiry services across in-person and digital channels at University of Queensland Library. Key duties include driving service innovation, workforce planning, continuous improvement, capability development for teams, and building partnerships for seamless student-centred delivery.

🎓What qualifications are needed for the Manager of Client Experience role?

Candidates need proven strategic leadership experience in client services or libraries, expertise in enquiry service delivery, workforce planning, and fostering inclusive high-performing teams. Experience in higher education libraries and digital capability enhancement is highly valued.

⏰Is the Manager of Client Experience position full-time and permanent?

Yes, this is a full-time Staff / Administration role focused on leading client experience across multiple campuses at The University of Queensland. It is a permanent leadership position within the library function.

📝How do I apply for the Manager of Client Experience at UQ Library?

Applications must be submitted via the official University of Queensland recruitment portal before the July 5, 2026 deadline. Prepare a tailored CV and cover letter highlighting leadership in client services. See administration job resources for tips.

🏫Does the Manager of Client Experience role involve multiple campuses?

Yes, the position leads Tier 1 enquiry services across multiple University of Queensland campuses, ensuring consistent, inclusive, and high-quality client experiences both in-person and digitally.

Manager of Client Experience

University of Queensland

St Lucia Campus