Develop and implement the billing process for all
undergraduate, graduate, extramural, and special student
populations; ensure bills are prepared accurately and timely;
establish, test and maintain billing rules, dates and timelines;
generate and review bills for accuracy and completeness; and ensure
charges, financial aid and billing messages are accurately
reflected.
Manage the fee assessment and review process by establishing
and testing fee assessment rules and detail codes; identify student
populations requiring specialized assessment, including part-time,
graduate, and students at special locations; and ensure appropriate
charges are applied. In collaboration with the Director, initiate
the production fee assessment process upon completion of
testing..
Process summer housing and meals charges, ensure tuition,
housing, and meal plan charges are accurately reflected on the
website, process health insurance waivers, add or release holds on
student accounts.
Generate, review, and annually file federal Form 1098-T Tuition
Statements with the IRS.
Oversee the creation of detail codes and collaborate with
Financial Services to ensure proper use of account numbers.
Customer Service and Student Support
- Promote the Office of Student Financial Services’ commitment to
outstanding customer service to students, families, and other
constituents. Serve as a resource to staff in interpreting federal
and state regulations and College and office policies and
procedures.
- Respond to phone calls, emails, scheduled appointments, and
walk-in inquiries and assist with other operational processes
during peak volume periods.
- Provide payment counseling to a diverse population of students
and families regarding financial aid eligibility, application
procedures, federal and state regulations, and College policies and
procedures.
Leadership and Collaboration
- Collaborate with the Director to identify and resolve
operational and service-related issues; promote teamwork and
cross-functional collaboration; identify training and development
opportunities for staff; and serve as a mentor.
- Partner with Dining, SAS, Housing, Traffic, Library,
International programs, and other campus offices to provide
training and oversight related to t departmental charges applied to
student accounts.
Financial Administration and Compliance
- Oversee and manage the Perkins Loan portfolio and serve as the
primary point of contact with ECSI.
- Serve as the liaison to collection agencies, including
processing payments, uploading collection files, and processing
write-offs.
- Process and finalize daily batches, process voided checks, stop
payment requests, stale dated checks, and unclaimed funds; and work
directly with banking institutions.
- Provide documentation and support for the annual audit.
Qualifications:
Required
- Associate degree and a minimum of 3 years relevant experience
or the equivalent combination of education and experience.
- In-depth knowledge of word processing, spreadsheet and database
software applications.
- Excellent attention to detail.
- Strong organizational, interpersonal, verbal, and written
communication skills.
- Experience maintaining and monitoring financial accounts.
- Demonstrated ability to prioritize work, manage multiple tasks
and meet deadlines.
Preferred:
- Knowledge of various state, federal and institutional aid
programs.
- Experience working with an on-line student information system
in a college or university environment.
Work Environment:
Work is primarily performed in an office environment with regular
interaction with students, faculty, staff, and visitors. The
position requires regular communication, collaboration, and
customer service in support of student engagement programs and
services. Occasional evening hours may be required during the
academic year.
Inclusive Excellence:
Ithaca College is committed to fostering a respectful, inclusive
and welcoming campus community. Employees are expected to
contribute to an environment that values diversity, promotes
belonging, and demonstrates civility, respect and inclusive
behavior in all interactions.
This position is 37.5 hours per week, 52 weeks per year.
Application Instructions:
Interested applicants must apply online and attach a resume, cover
letter, and list of three professional references. Questions about
online applications should be directed to the Office of Human
Resources at (607) 274-8000 or humanresources@ithaca.edu.
Ithaca College is committed to building a diverse academic
community and encourages members of underrepresented groups to
apply. Experience that contributes to the diversity of the college
is appreciated.
Visa sponsorship is not provided for this position.
Hiring Range:
$62,353.20, commensurate with qualifications and experience.
We pride ourselves on providing our benefit-eligible employees with
comprehensive benefits, including:
• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer
Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings
• For an overview of our benefit offerings, please visit
https://www.ithaca.edu/human-resources/employee-benefits-wellness
In an effort to promote campus safety and the security of College
resources, Ithaca College will, consistent with the requirements of
the law and prudent practices, conduct criminal background
investigations per College policy. This position is subject to a
criminal background check. All offers of employment are contingent
upon review of the criminal background check.
About Us
At Ithaca College, a comprehensive residential campus community of
approximately 5,000 students, we strive to be at the forefront of
the higher education landscape. We offer a distinct integrative
learning experience that makes students ready for the personal,
professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be
a part of this exciting time in Ithaca College history. We
encourage creative collaboration and innovation in our faculty and
staff, providing support and resources for them to grow in their
fields and lead students to their own innovative ideas and
achievements.
We welcome different ways of thinking and look for candidates with
unique points of view and life experiences. We are inclusive of
individuals with a wide range of cultural, personal, and
professional backgrounds, talents, and skills. Our campus is a
vibrant and rewarding community where diverse minds can learn,
succeed, and excel.
When reviewing candidates, we are looking for indicators of a
number of core competencies. Prospective candidates must be
adaptable, collaborative, inclusive, respectful, responsive,
results driven, and sustainable. They must communicate effectively,
demonstrate leadership, exhibit professional integrity and ethics,
take initiative, value personal and professional development, and
show that they will engage in the college.
Nestled in the heart of New York State’s scenic Finger Lakes
region, Ithaca College sits atop South Hill overlooking picturesque
Cayuga Lake and is just minutes away from the city center.
Combining small town warmth and charm with the vibrancy of a
college community, the thriving and culturally diverse city of
Ithaca has been rated by Kiplinger’s as one of the top 10 places to
live in the United States.
If you need reasonable accommodation for any part of the
application and hiring process, please contact our ADA Coordinator,
Linda Koenig, at lkoenig@ithaca.edu or 607-274-7761. We ask that
requests for accommodations be made as soon as possible.
To learn more about Ithaca College, visit us at
http://ithaca.edu 
