"Manager, Recreation Services - Student Affairs"

Position Summary

This position will support the front-line, customer-facing operations of the Sumers Recreation Center including, but not limited to, greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. This individual will also maintain the online profiles of the Office of Recreation including the website, mobile app, and social media channels.

Job Description

Primary Duties & Responsibilities:

• Provide a professional presence at the main entrance to the Athletics & Recreation Department. Greet members and visitors, answer phone calls, provide facility tours and enforce department and facility policies.
• Professionally execute membership transactions for the Sumers Recreation Center as well as completing daily revenue deposits.
• Supervise, train and evaluate 30-40 student workers at the membership desk.
• Manage the website, mobile app and social media channels for the Office of Recreation.
• Perform other duties as assigned.

Working Conditions:

• Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

First Aid CPR/AED - American Red Cross

Work Experience:

Customer Service (2 Years)

Preferred Qualifications:

• Master’s degree and four years of experience in customer service related field.
• Experience using Innosoft Fusion or related member management system.
• Supervisory experience managing and developing diverse student populations.
• Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.
• Excellent planning and organization skills.
• Excellent decision making and prioritizing skills.
• Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.
• Strong conflict management skills.
• Strong team work skills.
• Demonstrated competency in helping to meet program objectives, assessment, and helping to establish program priorities.
• Experience with web site management.
• Proficient in the use of social media platforms.

Grade

G09

Salary Range

$45,600.00 - $75,300.00 / Annually