"Media Services Specialist"

Media Services Specialist

Company: State University of New York at Cortland

Job Location: Cortland, New York

Category: Multimedia and Audiovisual

Type: Full-Time

Salary Range: $57,500-$64,500 (Depending on Experience)

Salary Determination

Starting salary rates are based on multiples factors which may include the position's major responsibilities, the applicant's background including education, work experience, and key competencies, the university's strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts.

Is this a temporary position? No

Position Summary

As a member of Campus Technology Services team, this individual will serve as a technologist with the primary responsibility for managing audio-visual equipment replacement, maintenance cycle and repair, equipment procurement, and departmental asset management documentation. This position has a leadership role in campus renovation projects which includes design, consultation, facility preparation, installation, and project management and serves as backup support to other Media Services areas.

The annual salary for this position is: $57,500-$64,500 (Depending on Experience).

Watch to learn more about careers at SUNY Cortland: https://vimeo.com/1038936490

Major Responsibilities

Media Services Operations

• Perform daily repair and maintenance of audio-visual equipment and installed systems for Campus Technology Services' academic supported spaces
• Perform installation of new and updated audio-visual systems for Campus Technology Services' academic supported spaces
• Respond to audio-visual related trouble tickets and repair calls from The Help Center
• Serves as the technical input for assigned campus projects to include design, consultation, facility preparation, installation, and project management which includes coordination with Facilities Operations and Services, Facilities Planning Design and Construction, Registrar, Consultants, Term and General Contractors
• Responsible for configuring and programming of Crestron control systems used in Campus Technology Services' academic supported spaces
• Responsible for equipment procurement within the Media Services area of support and responsibility. This includes purchases for new construction, equipment replacement, online hardware orders, area supplies and equipment repairs
• Participate in the inventory control process which includes maintaining equipment inventory, facility listings and equipment disposal records
• On occasion, may need to work an evening or weekend to provide technology troubleshooting and support

Communication

• Provide information training and guidance to clients on the use of installed university audio visual systems
• Create and maintain documentation in shared documentation repository. Regularly review and revise documentation for updates
• Communicate effectively with vendor technical support and help desk personnel
• Participate in department and team meeting discussions about the tactical, operational, and strategic direction of our operations

Professional Development

• Continually update technical knowledge and skills by attending in-house and external training, professional conferences, online courses, and webinars and being proactive by assessing new technologies and applications

Functional and Supervisory Relationships

• Reports to Associate Director of Campus Technology Services
• Supervises student and temporary support staff employees as needed
• Works closely with other departments throughout the campus

Required Qualifications

• Bachelor's degree and one year's audio-visual service and support experience in audio-video technologies OR Associate's degree and three years' audio-visual service and support experience in audio-video technologies
• Experience with technical troubleshooting

Preferred Qualifications

• Experience working in higher education
• Experience working as an audio-visual integrator that may include installation or design of audio-visual systems
• Experience managing or coordinating projects
• Experience with programming or configuration of Crestron control systems
• Experience with AV over IP technologies that may include Dante, NDI, NVX, H.264/H.265, SMPTE or AES
• AVXIA certification of CTS, CTS-D or CTS-I

Knowledge, Skills & Abilities

• Evidence of effective interpersonal skills and customer service orientation to coordinate, manage, and consult with individuals from all levels to facilitate the use of audio-visual technology.
• Evidence of technical troubleshooting skills in audio visual technologies
• Evidence of excellent analytical and problem-solving skills
• Demonstrate ability to process information logically
• Demonstrated ability to manage multiple priorities and tasks
• Demonstrated ability to work both independently and collaboratively in a team environment
• Ability to effectively communicate technical information in a clear and understandable manner to non-technical users both verbally and in writing