"Medical Office Coordinator, Special Projects for Resident Primary Care Clinics"

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Medical Office Coordinator, Special Projects for Resident Primary Care Clinics for the Healthful Eating, Activity and Weight Program (HEAWP), primarily located in the General Internal Medicine practice at Green Spring Station. The MOC will support the team of providers within this program and their patients. Will coordinate day-to-day activities to ensure a smoothly functioning office and good patient relations. This includes managing provider schedules and arranging new and follow up appointment requests. This position will coordinate incoming communication and information to the office from patients and third parties, including phone calls, electronic patient messages, and in-person patient needs.

Specific Duties and Responsibilities

• Coordinate a multi-faceted obesity medicine practice.
• Assist patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues.
• Triage patient calls, messages, and medical issues. Answer patient medical questions where appropriate and determine if provider response is required.
• Schedule new and follow up clinic appointments. Resolve any scheduling conflicts.
• Use electronic records systems to access, enter, and edit patient information.
• Relay information to patients regarding preparation clinic visits and examinations.
• Assure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
• Manage patient paperwork and forms, including form completion tracking, mailing and faxing, and scanning to the patient’s record.
• Utilize knowledge of provider(s)' practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources and maximize provider scheduling within this context.
• Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
• Maintain familiarity with various types of medical insurance to explain plans and associated coverage.
• Assist providers in notification and completion of forms, paperwork, and letters needed for patients or their insurance provider.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Obtain pre-authorizations as required by health care insurers or managed care providers, particularly for medications.
• Assist patients or family members with completion of medical forms.
• Collaborate with office and clinic staff to coordinate appointments and resolve urgent issues, including walk-in patient needs.
• Coordinate scheduling and administration of in-office assessments, such as resting metabolic rate and bioelectrical impedance analysis.
• Assist with office workflows specific to the Healthful Eating, Activity and Weight Program, including in-person visit assistance as needed.
• Assist with coordination of telemedicine visits and group classes.
• Provide programmatic educational materials to patients as instructed by clinic providers.
• Assist Clinical Program Coordinator with management of meal replacement program and supplies as needed.
• Operate personal computer to access e-mail, electronic calendars, and other basic office support software.
• Order supplies for clinical area and perform accounts payable duties for clinical area (e.g. paying invoices with online payment, travel reimbursements, expense reimbursements).
• Other administrative office duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Two years of administrative experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Progressively responsible experience in a medical office.
• Knowledge of medical terminology.
• Knowledge of insurance coverage.

Classified Title: Medical Office Coordinator

Job Posting Title (Working Title): Medical Office Coordinator, Special Projects for Resident Primary Care Clinics

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp)

Employee group: Full Time

Schedule: M-F: 8:00am - 4:30pm

FLSA Status: Non-Exempt

Location: JH at Greenspring Station

Department name: SOM DOM General Internal Medicine

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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