"Medical Office Reception or Call Center (4960/4961)"

Posted: 05-Sep-25

Location: Springfield, IL

Categories: Staff/Administrative

Internal Number: 5067652

Individuals in this position are typically experienced receptionists working within Patient Access departments, where they support outpatient clinics or call centers by performing a variety of essential clerical and administrative duties.

Current Vacancies:

• Family and Community Medicine
• Psychiatry Clinic
• Surgery

Employment eligibility will be verified in accordance with applicable state and federal laws

Employees typically:

1. perform reception/call center duties, including scheduling of patient appointments
2. interview patients to obtain demographic information and orient them to the services, policies, and/or procedures of the facility
3. review, look-up, update, and maintain medical records as required
4. perform billing and cashiering duties
5. operate data entry equipment and other auxiliary equipment
6. establish and maintain effective public relations with patients and their families in regards to nonmedical services provided by the clinic.

Minimum Qualifications

1. High school graduate or equivalent

Preferred Qualifications

1) High school graduate or equivalent;AND

2) Any one, or any combination, that totals 1 year from the following:

a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.

b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or

c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)