"Medical Program Assistant"

Job Summary

This is a data-entry position that provides program support to the supervisory, administrative, and laboratory staff within Newborn Screening at the Wisconsin State Laboratory of Hygiene (WSLH).

Responsibilities include but are not limited to: review of patient test requisitions and electronic orders; accurate entry of patient demographic information into the patient database; perform and document corrective actions to patient record; obtain missing demographic information; respond to requests for patient reports; assist with document control and archive functions; perform customer service; participate in the development of procedures and guidelines to improve administrative and/or operating effectiveness; other duties as assigned.

Standard Job Summary

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.

Key Job Responsibilities

• Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring - 20%
• Identifies opportunities for program improvements and makes recommendations to the appropriate entities - 5%
• Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports - 60%
• Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff - 15%

Department

WSLH - Disease Prevention Division - Newborn Screening

Compensation

$21.00/hour (Depending on Qualifications)

Required Qualifications

• Excellent written and verbal communications skills
• Minimum of 1 year of data entry experience
• Ability to type 50 words per minute
• Demonstrated ability to coordinate complex daily activities with a team

Preferred Qualifications

• 1-2 years of customer service experience
• Knowledge of HIPAA regulations
• Previous experience with Epic Systems Beaker application

Education

High school diploma or equivalent is required; additional education preferred.

How to Apply

To begin the application process please click on the "Apply" button. You will be asked to upload a current resume/CV AND cover letter briefly describing your qualifications relevant to the position.

WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

The selected applicant will be required to pass a criminal background check prior to an offer of employment.

Contact Information

Please reach out to Dan Makovec at daniel.makovec@slh.wisc.edu with any questions.