"Member Engagement Coodinator"

JOB SUMMARY

Under the direction of the Member Services Manager, the Member Engagement Coordinator will coordinate the execution of projects and programs that provide support and services to member organizations and projects that increase member engagement and develop CEN's operational processes.

CEN's Member Services team has broad responsibility for vital areas of the CEN operation. Primarily in service to CEN's 700+ members (customers), the Member Services (MS) team is accountable for:

• Member service requests
• New member development, sales, and on-boarding
• Marketing, communications, and publicity
• Member engagement events, programs, and coordination of member advisory councils
• CRM system development
• Project management

The successful candidate will bring a bachelor's degree in a related field and at least four years’ experience in a role having demonstrated abilities to work effectively in a fast-paced, entrepreneurial, technology-based environment.

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success. By honoring this commitment, we have grown the member customer network and maintained our reputation one of the most valued and secure Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do, where you do it, and contributing to mission and vision that provides unprecedented value to CT.

DUTIES AND RESPONSIBILITIES

The responsibilities and essential duties fall into the three broad categories below.

Member Events and Engagement Programming

• Working with the MS team, coordinates the logistics of the annual Member Conference event including venue, logistics, schedule, budget, materials, sponsorships, and all other necessary resources.
• Coordinates CEN's Engagement and Development Advisory Council, EDAC, to develop conference program and other professional development & training events.
• Coordinates, plans, and executes member engagement projects to promote CEN products and services.
• Coordinates meetings and activities for CEN's Service Management Advisory Council, SMAC, and Connecticut Higher Education Roundtable for Information Security.
• Schedules, coordinates, and attends as needed conferences and events of member affiliate groups (e.g. CCM, CLA) to represent CEN.
• Performs related work as required.

Marketing and Communications

• Creates and executes promotional strategies and media materials to attract relevant audiences and generate engagement in CEN services and events.
• Prepares member email communications and promotions.
• Coordinates social media campaigns to build CEN's following.
• Identifies and prepares CEN website updates and enhancements.
• Collaborate with team to prepare CEN collateral marketing and promotional materials.
• Coordinates the drafting of CEN reports.
• May identify additional marketing and promotional platforms to build CEN brand.
• Performs related work as required.

Operational Process Support

• Provides direct support for the building and maintenance of member account databases.
• Assists other MS team members in the preparation of quotes, bid responses, documentation, standard operating procedures (SOP), requisitions, projections, presentations, and reports.
• Performs related work as required.

Related Skills & Competencies

• Communication: Demonstrates effective oral and written communication skills including the ability to digest, analyze, organize, and present topics of a technical nature.
• Interpersonal: Establishes and develops strong, productive relationships with co-workers and members (customers).
• Project Coordination: Demonstrates ability to coordinate and execute projects with impact to organizational goals. Analyzes information, makes accurate assessments, and coordinates activities across multiple functional groups.
• Problem Solving: Demonstrates sound analytic and diagnostic skills dealing with clearly defined issues and/or where information is readily available. Once decisions are made, follow through to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions.
• Team Orientation: Builds relationships with peers and other departments to achieve objectives. Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above self.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a related field.
2. At least four (4) years of related experience.
3. Demonstrated written communication skills.
4. Proven interpersonal and organizational skills.
5. Experience working on creative materials, such as event or organization promotional materials, advertisements, websites, etc.
6. Demonstrated ability to coordinate projects across multiple functional groups.
7. Demonstrated experience with Microsoft Office 365, MS Teams, and Google Docs.
8. Demonstrated experience with social media platforms including Twitter, LinkedIn, Instagram.

PREFERRED QUALIFICATIONS

1. Evidence of creative ability as demonstrated by a portfolio. Examples applicants may include promotional materials and advertisements they created, websites they developed or designed, and/or communications they've written.
2. Demonstrated understanding of cyber infrastructure including network-based services.
3. Demonstrated experience with CVENT, GTR or other event management platforms.
4. Project management training and/or certifications.
5. Demonstrated experience working in the Connecticut public sector, specifically municipalities, libraries, higher education, and/or K-12.
6. Demonstrated experience with enterprise CRM systems.
7. Demonstrated proficiency with WordPress and/or Drupal.
8. Demonstrated proficiency with Adobe Creative Cloud.
9. Demonstrated experience planning and delivering large scale customer events.
10. Demonstrated experience with Constant Contact or similar email marketing platform.

APPOINTMENT TERMS

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499348 to upload a resume, cover letter,that demonstrates how you meet the minimum qualifications for this position and contact information for three (3) professional references. If submitting a portfolio, please upload examples of your work in the "additional document" section. Screening will begin immediately.