"MGR CONFLICT TRANSFORMATION"

Position Summary

Rutgers, The State University of New Jersey is seeking a Manager – Employee Partners for Conflict Transformation for the Office of Workplace Culture within University Human Resources. The Manager of EmPaCT is a highly visible and strategically critical leadership role within the Office of Workplace Culture. Serving as the architect and driving force behind the University's approach to employee conflict transformation, the Manager is charged with creating and executing innovative, holistic, and inclusive models for conflict navigation and professional development. These efforts directly support a healthy organizational climate and build leadership capacity. This role is responsible for shaping a culture in which conflict is recognized as a catalyst for growth and a core component of leadership development. The Manager leads the design and delivery of EmPaCT's signature programs and services, which support thousands of faculty and staff annually through coaching, team engagements, and conflict resolution interventions.

Among the key duties of the position are the following:

Strategic Leadership & Relationship Building

• Builds and sustains strong partnerships with senior University leaders, including Chancellors, Deans, Department Chairs, and executive stakeholders across diverse academic and administrative units.
• Leads customized team retreats, leadership development engagements, and facilitated dialogues for departments ranging in size from small workgroups to university-wide convenings of 300+ participants.
• Serves as a trusted partner and advisor in the most sensitive and complex organizational matters involving team dysfunction, leadership challenges, and systemic conflict.

Cross-Campus Collaboration

• Represents EmPaCT as a key contributor and thought leader across several institutional initiatives and governance groups.
• Ensures that EmPaCT's services are integrated into broader campus strategies for inclusive excellence and workforce resilience.

Program Oversight & Supervision

• Provides strategic direction and day-to-day leadership for the EmPaCT unit, including direct supervision, mentorship, and professional development of the Associate Conflict Management Specialist.
• Leads the development and continuous improvement of EmPaCT's core services and resources, including standard workshops such as Non-Violent Communication and Difficult Conversations, which are available to all faculty and staff.

Data-Driven Innovation & Operational Excellence

• Oversees EmPaCT's case management operations, including the development and utilization of the OneSource system to monitor case trends, assess organizational needs, and evaluate program effectiveness.
• Leverages data and stakeholder feedback to identify patterns, generate insights, and inform strategic planning and resource allocation.

Project Leadership & Institutional Impact

• Leads or contributes to high-impact institutional initiatives and special projects aligned with the University's strategic goals for talent development, community well-being, and organizational effectiveness.
• Demonstrates agility in responding to emerging needs and provides leadership on mission-critical efforts to strengthen employee engagement and trust across the institution.

Minimum Education and Experience:

• Master's degree in a related field or an equivalent combination of education and/or experience
• At least three (3) years of progressively responsible experience in conflict management role and/or human resources or an equivalent combination of education and/or experience.

City: New Brunswick
State: NJ
Posting Number: 25ST2575