New Patient Scheduler

New Patient Scheduler

University of Colorado Anschutz Medical Campus

Department: Department of Obstetrics and Gynecology, Division of Gynecologic Oncology

Job Title: Administrative Assistant I

Working Title: New Patient Scheduler

Position #: 00841477 - Requisition #:39745

Job Summary:

In the Department of Obstetrics and Gynecology, Division of Gynecologic Oncology we are one of the largest group of physicians dedicated to women's cancer care in the Rocky Mountain region and in the United States with an unsurpassed surgical and medical expertise. Our group of 13 gynecologic oncologists, 2 physician assistants and advanced pelvic surgeons offer state of the art surgical interventions, cutting edge chemotherapy, we have done more HIPEC cases than anyone in the country, and a vast array of clinical trials to best tailor treatment to your individual needs. We currently have an opening for a New Patient Scheduler.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, obtaining records and pathology slides, and insurance verifications as necessary. The New Patient Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Gynecologic Oncology Scheduling Supervisor.

• Supervision Received: This position will report to the Scheduling Supervisor
• Supervision Exercised: This position will not have any direct reports

Duties:

95% Scheduling Support

• Assist with registering and scheduling new Gynecologic Oncology patients at our main campus and satellite locations.
• Assist with procuring new patient medical records in a timely manner.
• Collaborate with clinical care team to determine appropriate scheduling and specialty care.
• Review the Gynecologic Oncology referral workqueue each day and schedule patients from this list according to the Cancer Center protocol.
• Route correspondence to referring physicians and other appropriate care providers.
• Ensure insurance authorizations are obtained for new patient consultations prior to scheduled appointment.
• Shared maintenance of the Gynecologic Oncology clinic master schedule.
• Share in answering incoming telephone calls from patients and referring physicians.
• Potential to assist with scheduling Gynecologic Oncology OR cases as directed by clinic nursing staff and physicians.
• Assist with scheduling return patient visits and gathering medical records for satellite locations.

5% Administrative Support

• Provide administrative support to Gynecologic Oncology faculty as needed.
• Perform broad range of high-level administrative duties as requested
• This individual may be required to assist out of town patients with information regarding hotel accommodations.
• This individual may need to request approval from the Cancer Center Medical Director for an indigent patient and communicate this information to the patient or referring physician

Work Location:

This role is primarily in person 3-5 days per week on the Anschutz Medical Campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.

Why Join Us:

The University of Colorado Gynecologic Oncology is a women's health oncology practice dedicated to treating, curing and providing support for reproductive cancers. As the only National Comprehensive Cancer Network in the rocky mountain region, CU's Gynecologic Oncology group provides patients with the highest level of expertise available delivered in compassionate and individualized care.

The Gynecologic Oncology team at CU is the largest board-certified gynecologic oncology team in Colorado and also serves as part of the larger University of Colorado Department of Obstetrics and Gynecology. With access to an intensive care unit, cutting-edge equipment and facilities, as well as multiple teams of subspecialists in female health, we can address even the most complex cases.

US News & World Report named University of Colorado Gynecologic Oncology high performing in the area of Ovarian Cancer Surgery and Uterine Cancer Surgery in their Best Hospitals report.

Qualifications:

Minimum Qualifications:

• One (1) year of relevant experience in an occupation related to the work assigned to this position + Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to one (1) year

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• EPIC experience.
• MS Office experience.
• Bilingual, Spanish-speaking.
• Understanding of HIPAA practices and patient confidentiality.
• Experience with appointment scheduling and insurance verification.
• Two (2) years or more of administrative experience in a health-care setting.

Knowledge, Skills and Abilities:

• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly - individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.
• Must be detail-orientated and maintain excellent organizational skills.
• Must be tech savvy (ability to understand, apply, and benefit from technology).
• Ability to effectively communicate at all levels, including physicians, leadership, and staff.
• Ability to work within large, complex healthcare systems.
• Ability to attest to computer proficiency and learn new computer applications.
• Ability to keyboard/type, write legibly, and accurately record information.
• Ability to analyze and interpret data.
• Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
• Effectively copes with fast-paced environment and typical job stressors.
• Ability to deal calmly and courteously with people.
• Ability to follow oral and written instructions and established procedures.
• Ability to multitask efficiently and effectively while maintaining quality control standards.
• Ability to maintain accuracy, consistency, and confidentiality.
• Demonstrates personal integrity, honesty, and sincerity at all times.
• Ability to perform basic filing, office procedures and word processing.
• Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $39,520-$44,896