Night Operations Assistant

The Night Operations Assistant (NOA) provides overnight support for residence hall operations, serving as the primary staff presence during late-night hours. This role is responsible for monitoring building access, maintaining front desk operations, responding to safety and community concerns, and ensuring compliance with University Housing policies and procedures.

Working independently, the NOA collaborates with on-call staff and campus partners to address incidents, escalate concerns, and support a safe and secure residential environment. The position also includes documenting overnight activity, assisting residents with questions or concerns, and connecting students to appropriate campus resources when needed.

Overall, the Night Operations Assistant plays a critical role in promoting safety, accountability, and continuity of care within the residential community during overnight hours.

This position is a seasonal appointment that runs from August through May each academic year and does not require annual reapplication, contingent upon satisfactory job performance and continued operational need.

Multiple positions available.

Skills / Knowledge / Abilities

• Strong interpersonal and customer service skills
• Effective verbal and written communication
• Ability to manage conflict and de-escalate challenging situations
• Sound judgment and decision-making in fast-paced or high-pressure environments
• Attention to detail and situational awareness
• Ability to maintain professionalism and confidentiality
• Time management and ability to work independently during overnight hours
• Basic technology skills (e.g., reporting systems, email, access control systems)