NSHE Specialist 1

Nevada State University invites applications for the position of NSHE Specialist 1. The NSHE Specialist 1 serves as a critical liaison between the admissions office and technical teams, leading admissions processing for various applicant populations and overseeing the implementation and maintenance of CRM systems to enhance admissions operations and student engagement. This role ensures compliance with institutional and regulatory policies, supports data-driven decision-making, and contributes to continuous process improvement in alignment with enrollment strategies.

About the institution:

Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else.

Nevada State University continues to grow as an institution of higher education. In Fall 2024, the enrollment surpassed 7,500, with 7,464 undergraduate students and 85 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 41% are Hispanic, 13% are Asian/Pacific Islander, 9% are Black/African American, 22% are White, and 6% are multiracial.

We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada.

We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community.

We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education.

Primary Responsibilities:

Admissions Lead - First-Year, Returning Students, Second Bachelor's, & Direct Admissions Programs

• Interpret and apply policies and procedures as outlined in the NSHE Handbook, college catalog, and internal documentation related to admissions.
• Serve as a primary point of contact for prospective students and applicants, providing guidance on admissions requirements, application status, and troubleshooting.
• Evaluate final official documents for newly admitted freshmen to determine admissions eligibility.
• Communicate with applicants who do not meet institutional requirements and request additional documentation when necessary.
• Collaborate with recruitment staff to implement changes in admissions procedures and policies.
• Calculate GPA and evaluate subject requirements for GED/HiSET applicants.
• Participate in the review and decision process for admissions appeals.
• Ensure compliance with FERPA regulations and exercise sound judgment when handling sensitive student information.
• Review documentation for returning students and second bachelor's applicants to confirm eligibility.
• Support and coordinate activities related to the Direct Admissions Program, requiring collaboration with multiple departments and external schools.

Technical Lead - CRM Implementation & Maintenance (Element451)

• Serve as the functional and technical lead for the configuration, maintenance, and optimization of the CRM (Element451) to support recruitment, admissions, and student success initiatives.
• Analyze CRM data to evaluate the impact of campaigns and engagement strategies, and provide actionable insights.
• Generate custom reports for department to inform decision-making processes.
• Collaborate with cross-functional teams to identify and implement opportunities for automation and workflow improvements.
• Monitor CRM performance, troubleshoot issues, and coordinate with IT and vendors to resolve technical problems.
• Train Admissions & Records staff on CRM functionality and best practices.
• Build, maintain, and monitor workflows and communication plans within the CRM related to applications and inquiries.
• Manage data uploads, clear suspended records, troubleshoot application errors, and ensure data accuracy.
• Run queries and provide data extracts for faculty and staff as needed.
• Work with IT and Institutional Research to address data discrepancies and file upload issues.
• Use search/match functions to prevent duplicate records in the system.
• Maintain a "No Application" tracking list and match with submissions upon receipt.
• Provide direct support to students navigating the application process, including technical troubleshooting and guidance.
• Document CRM-related procedures and update records as processes evolve.
• Uphold FERPA compliance in all communications and data handling practices

Required Qualifications:

• Bachelor's degree from an accredited college or university and one year of relevant experience; OR graduation from high school or equivalent education and three years of program support experience equivalent to an Administrative Assistant 3 in Nevada state service which included applying complex laws and regulations, composing written materials and maintaining records; OR an equivalent combination of education and experience as described above.
• Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).

Preferred Qualifications:

• 3-5 years of technical experience.
• Bachelor's degree.

Salary & Benefits

Budgeted salary for this position is $54,434.16. Nevada State University offers excellent benefits, including a generous vacation & sick benefits, 12 paid holidays, educational benefits, a choice between three health insurance plans that can be supplemented with flexible spending accounts or health savings accounts, and an excellent pension retirement plan through the Public Employees' Retirement System of Nevada. The plan requires employees to withhold 19.25% of the budgeted salary toward retirement with an equal employer match of 19.25%. No relocation assistance is provided for this position.

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm.