Office Professional I

Office Professional I

Company:
University of Central Missouri

Job Location:
Warrensburg, 64093

Category:
Administrative Assistants

Type:
Full-Time

Salary: $17.95 Hourly

Location: UCMO - Warrensburg, MO

Job Type: Non-Exempt Staff Full Time

Job Number: 999778

Division: Access Control Operations

Description

The Office Professional is a vital, student- and public-facing role within the University Police Department. Serving as the primary point of contact for Access Control operations, this position requires a balance of excellent customer service, financial and data management, and technical proficiency. They will manage access control accounts, oversee student staff (Safe Team), and resolve customer concerns for a diverse campus community. Additionally, this role serves as a cross-trained backup for Parking operations.

Examples of Duties

Customer Service & Front Office Operations (35%)

• Act as the primary receptionist for the access control office, greeting customers and assisting a diverse population of students, faculty, staff, and visitors.
• Respond to inquiries, concerns, and complaints via phone, email, and in-person, providing appropriate and empathetic resolutions.
• Monitor for compliance with the university access control and key procedure policy.
• Communicate updates via monthly whiteboard announcements, campus-wide distribution, website updates and routine correspondence.
• Assist with management of work orders.
• Assist with audit of electronic and physical key access as needed.

Student Staff Leadership and Training (15%)

• Assist with leadership, interview, hire, and train student workers/Safe Team employees assigned to the office (including completing background checks and credentialing).
• Develop, maintain, and oversee student worker schedules in coordination with the Safe Team supervisor.
• Assist in developing and implementing office procedures to foster a productive, welcoming work environment.
• Maintain familiarity with all field operations to ensure accurate training.

Financial Processing & Data Administration (15%)

• Assist with entry of data into systems for ordering and reimbursement.
• Monitor work orders, billing, and systems to report to the manager as needed.
• Ensure accurate data entry into the access systems.
• Remain knowledgeable of changes in technology and be familiar with program capabilities.

Access Control Technology & Systems Management (15%)

• Maintain familiarity with Access Control Software. Be able to use the software and to produce reports as requested.
• Monitor for overdue and missing keys.
• Ensure work orders have been completed.
• Enter schedule changes for electronic access.
• Manage work orders in the system and report to the manager.

Parking Services Backup & Departmental Support (20%)

• Cross-Training: Maintain active training in Parking Services operations to serve as the primary backup for the Parking Services Office Professional.
• Compile and present access data, as well as recommendations for policy or decorum alterations based on user feedback, to the Public Safety Director.
• Assist with designing website layouts, handouts, and office calendars aligned with the university academic calendar.
• Attend Access Control meetings other meetings as required.
• Maintain and order access control/office supplies.
• Assist with field operations when requested.

Typical Qualifications

Education:
High School Diploma or Equivalent

Experience:
One (1) year clerical, receptionist, customer service or related experience required.

Supplemental Information

Physical & Environmental Factors:

• Exposure to loud noises, Lifting (weight) - 25lbs
• Exposure to dust

Must complete a Computer Voice Stress Analysis (CVSA).
Must complete a police background and Criminal Justice Information Services (CJIS) clearance.

Special Instructions:

• Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
• 9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
• Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
• Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.