Office Specialist

Job Summary

The office specialist will be responsible for answering and routing patient phone calls in the Dept. of Neurology. Daily activities also include completing administrative tasks and communicating effectively with faculty members. In addition, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.

Responsibilities

The responsibilities include, but are not limited to:

• Provide administrative support to department physicians, APPs, and fellows; maintaining research/education portfolios; managing schedules, completing travel paperwork, and ensuring completion of all university and medical center required paperwork.
• Answers all incoming phone calls; relay messages to providers, assists with managing schedules for clinic. Works with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
• Coordinates patient appointment times with the call center, contacts patients and referring physician offices with test results, visit notes, completes patient paperwork for FMLA, return to work, disability, etc. Calls all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing.
• Provide backup administrative support for all department sections.
• Epilepsy Fellowship Coordination.
• Other duties as assigned.

Required Qualifications

Associate's degree from an accredited college or university in a related field.

OR

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Preferred Qualifications

Medical office experience preferred.

Knowledge, Skills, & Abilities

• Strong organizational skills
• Excellent interpersonal, customer service, written and verbal communication skills
• Be attentive, detailed, perform duties accurately and team oriented
• Ability to multi-task and knowledge of modern office equipment

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B3

Salary Range: $16.54/hourly-$19.82/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: 4/22/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!