Operations Manager - Clinical Operations / ENT, Vascular, Thoracic, Colo-rectal, General Surgery

Job Description

The Manager, MN Clinical Operations supports the safe and effective delivery of patient care services in the Cedars-Sinai Medical Care Foundation. Is responsible for daily operations of the clinical operations team, clinical education, supervision and development of staff, performance improvement, and enhancement of the profitability of assigned areas. Participates in Foundation support initiatives. Ensures compliance with all regulatory agency requirements.

Duties and Responsibilities:

• Manages staff, assigns and delegates responsibilities within the scope of practice to the appropriately licensed and unlicensed health care providers as indicated. Oversees daily operations and leads department using shared governance model and Lean principles of management.
• Uses expert knowledge, clinical skills and critical thinking in managing daily delivery of support services ensuring implementation of the appropriate clinical processes and coordinating/promoting an interdisciplinary team approach.
• Ensures efficient levels of clinical efficiency and services for all customers.
• Participates in the interviewing, hiring, evaluation and human resource management functions of the staff.
• In collaboration with the Director of Clinical Operations, develops goals and operations/business plans for clinical operations specifically, and as a component of the continuum of care within CSMCF.
• Establishes and maintains patient care standards and ensures that patient care functions are completed safely and effectively.
• Ensures that Nursing Standards of Practice and best standard processes are implemented.
• Plans, implements, evaluates and documents the orientation and appraisal processes for the clinical operations staff.
• Conducts formal and informal evaluations of staff proficiency, determining staff educational needs, and providing structured assistance in areas needing improvement.
• Provides staff training, as needed, both informally and in formal in-service presentations.
• Acts as an expert of the electronic medical record, training new staff, implementing new functionality and providing ongoing direction for system utilization.
• Assists the Senior Manager, MN Clinical Ops in developing and managing the budget for responsible services.
• Ensures compliance with drug safety and administration guidelines.
• Provides direct patient care as needed.
• Forecasts and plans for appropriate resource utilization

Qualifications

Education:

High school diploma/GED required. Bachelor's degree in Nursing, Business or Healthcare Administration preferred.

License/Certification:

Basic Life Support (BLS) from American Heart Association Healthcare Provider Certified preferred. Ambulatory Care Nursing in AAACN Certification preferred.

Experience:

Five (5) years of supervisory experience, three (3) years of which is in an inpatient or outpatient clinical setting, required.