"Parking Enforcement Manager"

Parking Enforcement Manager

Company: North Carolina State University

Job Location: Raleigh, NC

Category: Transportation and Parking

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
Make an Impact on Campus Every Day

Are you a strategic leader who thrives at the intersection of operations, technology, and customer service? Join our team as the Parking Enforcement Manager, where you'll play a vital role in creating a safe, efficient, and welcoming campus environment. Reporting to the Assistant Director, this position leads all aspects of parking enforcement operations-combining data-driven decision-making, people leadership, and hands-on problem solving to deliver high-quality service to the campus community.

What You'll Do:

Lead & Inspire a High-Performing Team

• Oversee and support Parking Enforcement Officers across all shifts, including nights and weekends
• Recruit, train, coach, and evaluate staff while fostering a culture of professionalism, accountability, and customer service
• Partner with the Parking Enforcement Supervisor to ensure staffing levels, schedules, and workflows meet campus needs

Drive Smart, Efficient Operations

• Direct daily enforcement activities and ensure consistent application of University, local, and State regulations
• Analyze routes, workloads, and performance metrics to continuously improve efficiency and effectiveness
• Plan enforcement strategies for special events, high-impact areas, and evolving campus conditions

Be the Subject Matter Expert

• Serve as the technical authority for parking ordinances, enforcement software, vehicles, signage, ticketing devices, and License Plate Recognition (LPR) systems
• Ensure enforcement equipment, vehicles, and technology are operational, maintained, and future-ready
• Supervise the LPR ecosystem and leverage analytics to optimize compliance and enforcement strategies

Champion Customer Service & Community Relations

• Resolve complex or escalated customer concerns with professionalism, tact, and empathy
• Model and instill customer service best practices within the enforcement team
• Act as a liaison with campus partners such as Campus Police and EMMC to support safety, traffic control, and special events

Communicate, Plan & Improve

• Prepare reports, SOPs, training manuals, and presentations for campus stakeholders
• Review and update policies to align with departmental goals and regulatory requirements
• Use data and industry best practices to recommend process improvements and guide strategic decisions

Why Work With Us?

• Leadership with Impact: Your decisions directly shape campus safety, operations, and daily experience
• Technology-Forward Environment: Work with advanced enforcement systems, LPR analytics, and modern tools
• Collaborative Campus Culture: Partner with varied departments and stakeholders
• Professional Growth: Opportunities to lead, innovate, and continuously improve a critical campus service
• Meaningful Work: Be part of a mission-driven organization serving a vibrant academic community

If you're a confident leader who values integrity, innovation, and service-and you're ready to take parking enforcement operations to the next level-we encourage you to apply.

Other Work/Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:

• Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.

Required Qualifications:

• Autonomy: Ability to make independent decisions while adhering to established policies and procedures. Ability to collaborate with others and interpret information that is presented in various formats.
• Conflict Management:Ability to de-escalate situations with both colleagues and customers.
• Technical Proficiency: Operations experience with or ability to learn a variety of enforcement equipment and technology, including LPR systems, boots, gates, cameras, cellular phones, handheld ticketing devices, parking software, and general office IT.
• Regulatory Knowledge: Deep understanding of or ability to learn transportation policies and enforcement best practices with the ability to explain, apply and enforce them.
• Operational Agility: Displays organizational awareness. Ability to adapt policies to changing business trends and interpret complex data.

Preferred Qualifications:

• Five years experience working in a parking, transportation, or related field.
• Two years supervisory experience.

Required License or Certification:

• A valid NC Driver's License is required, and must be maintained as a condition of employment. If the applicant does not hold a current NC Driver's License they must be able to obtain one within 60 days.