"Part-Time Administrative Assistant, Corporate & Professional Education"

Part-Time Administrative Assistant, Corporate & Professional Education

Campus Location: Danvers

Work Schedule: Monday-Friday- 20 hours a week

SALARY: $21.00 per hour, non-benefited position.

GENERAL STATEMENT OF DUTIES:

The Part-Time Administrative Assistant for CPED is responsible for delivering high-quality customer service to students, instructors, and clients by assisting the staff. This includes handling communications via phone, email, and voicemail; assisting with course registration; supporting instructors with necessary materials and documentation; and maintaining confidentiality in all administrative tasks. The role requires strong interpersonal, technical, and organizational skills, with a focus on efficiency and professionalism in a culturally diverse environment.

ESSENTIAL FUNCTIONS:

• Greet and provide excellent customer service to students, instructors, and other clients.
• Handle incoming and outgoing phone calls in a professional and courteous manner.
• Retrieve, respond to, and manage voicemail and email messages; troubleshoot and prioritize inquiries as needed.
• Register and assist students with course enrollment through phone, in-person, or online using our registration system.
• Support instructors with materials, evaluations, certificates, and book information.
• Perform front office duties efficiently, including processing registrations and sending instructor and student reminders via email and phone.
• Maintain confidentiality and handle sensitive information responsibly.

Job Requirements:

• Two years of administrative experience in a customer service environment.
• Exceptional interpersonal, communication, and customer service skills.
• Strong technical and database skills; experience with Banner or similar student information systems preferred.
• Proficient in Microsoft Office Suite; detail-oriented with excellent organizational skills.
• Familiarity with standard office equipment and procedures.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.