"Part-Time Assistant/Tech, DxS Back Office - FY 2026"

Job Description

Provide general IT support for the DxS Technical Services department. This paid part-time position reports directly to the manager and/or full-time technicians as directed. On-site training in all processes and tools will be provided.

The individual must understand and be committed to the efficient operation of the department while maintaining confidentiality. The individual must take pride in the details of the position and be proficient at prioritizing and handling multiple tasks.

• Troubleshoot basic hardware, software, and network connectivity problems on campus, configure equipment, inventory assets and peripherals, and basic record-keeping of job activities.
• Maintain organization and cleanliness of the office and workbenches, which may include cleaning, vacuuming, recycling of boxes and packaging materials.
• Setup and image devices for bench stock and/or support engineers. This may include assisting the engineers in transporting, installing, securing and cable managing devices at all classrooms, labs, and/or staff offices.
• Bench stock inventory and reporting of all technological and non-technical equipment.
• Assist with asset handling for surplus, salvage, moves, etc. under the supervision of the OTS staff as needed.
• Assist support engineers with customer facing situations ... troubleshooting and resolving technical issues for faculty, staff, and students in lab and classroom environments (on-site training provided).
• Answers questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.
• Assist in the computer lab front desk.