Passport Office Coordinator

The Passport Office Coordinator plays a vital role in supporting San José State University’s Passport Acceptance Facility, serving students, faculty, staff, and community members through accurate, compliant, and customer-focused passport services. Working under general supervision, the Passport Office Coordinator reports to the Vice Provost for Academic Innovation with work lead from the Passport Services Specialist. The Passport Office Coordinator plays a critical role in the daily administration and coordination of the SJSU Passport Acceptance Facility. This position organizes activities to ensure compliance with U.S. Department of State regulations, university policies, and best practices for passport processing. The incumbent is responsible for managing passport application intake, maintaining records, assisting with financial transactions, and supporting customer service functions. The position also supports marketing and outreach efforts, process improvement initiatives, and financial reconciliation activities. The Passport Office Coordinator participates in training, assists with scheduling, and supervises student assistants while ensuring a high-level of customer service for applicants. This role is essential in fostering a friendly, professional, and efficient environment in the SJSU Passport Acceptance Facility.