"Pathway Retention Specialist - (School of BHGT)"

Pathway Retention Specialist - (School of BHGT)

Company: Dallas College

Job Location:

Category: Admissions and Enrollment

Type: Full-Time

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours
40

Compensation Range
Staff Range N05 Salary

Salary Minimum
$54,537.00 Annually

FLSA
United States of America (Exempt)

Position Type
Staff

Position Summary

The Dallas College Pathway Retention Specialist is a program expert who provides proactive support to credit and non-credit students within School-aligned academic pathways to promote successful retention and completion. This role works with Success Coaches and Career and Transfer Specialists in a coordinated effort to remove barriers to student success and provide a seamless student experience with integrated, inescapable student support structures.

Core Competencies

• Student Service
• Case Management and Follow-Up
• Resource Navigation and Referral
• Communication and Interpersonal Skills
• Data Tracking and Organization

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Detailed knowledge of all credit and pathway-aligned non-credit programs of study in assigned School and how these pathways lead to economic opportunity.
• Demonstrate detail-oriented precision in reviewing and mapping student academic, career, and transfer milestones.
• Demonstrate experience in coordinating and delivering presentations to staff, faculty and students and executing goal-oriented tasks.
• Ability to identify and address barriers to student pathway navigation.
• Strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and written skills that effectively communicate complex ideas with clarity and precision and attention to detail.
• Strong commitment to shared accountability and high-quality customer service and care.
• An ability to work effectively and collaboratively with stakeholders.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
• Experience effectively engaging and supporting students in a virtual environment.
• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.

Key Responsibilities

• Monitor term-to-term enrollment for students in assigned School and proactively contact success coaches and build academic plans for students who are off-path.
• Conduct academic advising on difficult-to-navigate pathways and/or programs of study with niche or low enrollment.
• Conduct School-driven cohort registration.
• Coordinate re-engagement efforts with students who are close to completion but have stopped out or delayed enrollment, assisting them with re-entry processes and course registrations that will lead to credential completion.
• Conduct pathway-specific communication plans, interventions and programming that promote persistence and completion.
• Meet institutional and departmental goals by executing and tracking assigned activities and evaluating outcomes.
• Prepare and present reports and leverage technology to track and monitor progress; keeps detailed records of assigned activities.
• Participate in required professional development to ensure current knowledge of internal and external resources and services.
• Leverage emerging technology to maintain systemic efficiencies in the delivery and tracking of communications, services, programming, and experiences.
• Support pathways training delivery.
• Support new student orientation, peak registration and commencement events and activities.
• Completes required Dallas College professional development training hours per academic year.
• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's degree in Education, Student Affairs, Counseling, or field related to assigned School plus two (2) years of experience in student support services, academic advising, or enrollment services OR
• Associate's degree plus ten (10) years of experience in student support services, academic advising, or enrollment services
• Strong interpersonal skills and a commitment to quality customer service.

Preferred Qualifications:

• Master's degree in Student Affairs, Counseling, or field related to assigned School.
• Experience working in a guided pathways or case management framework.
• Experience working with adult, first-generation in college and/or economically disadvantaged students.
• Bilingual or multi-language skills preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

This position will support the School of Business, Hospitality & Global Trade (BHGT).

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