"Patient Access Representative Technician Instructor (Part-time)"

Position Description

Hudson County Community College (HCCC) is an award-winning, comprehensive, urban community college serving one of the most historic and ethnically diverse areas of the United States! The diversity and the multitude of our community’s cultures, life experiences, skills, and aspirations are the very values and traits that empower us to be productive and caring members of our society. HCCC embodies an unwavering commitment to student success and an intentional focus on diversity, equity, and inclusion. In 2019, the President’s Advisory Council on Diversity, Equity and Inclusion (PACDEI) was instituted to develop new levels of understanding and to champion and advance the College’s commitment to transparency and inclusion. We are proud of our differences, which are the foundation for the life-changing and transformational education we offer and the social mobility we provide to our communities.

The School of Continuing Education and Workforce Development is an exciting and entrepreneurial office within the College, which offers a wide variety of non-credit classes, courses, seminars, and training sessions for the community. These offerings are focused on revitalizing careers, upgrading skills and credentials, growing businesses, and pursuing pastimes and passions.

Summary of Duties

Position Summary:

Provide classroom instruction to adult non-credit Patient Access Representative Technician students utilizing an approved training curriculum and materials.

Essential Responsibilities:

• Deliver lectures using hands-on techniques.
• Plan, prepare, and deliver approved curriculum on a daily basis.
• Plan and organize instructional materials/supply inventories/tools/equipment.
• Prepare lesson plans.
• Track student grades and attendance.
• Lead, inspire, motivate, and advise students to actively participate in all aspects of their educational process.
• Provide regular, accurate, and timely feedback to students and the school concerning academics, behavior, and attendance. When appropriate identify and refer participants for supportive services to enhance student success.
• Assist the Program Coordinator with coordination of student externships or job placements as needed.
• Assist students with their professional resume.
• Other duties as assigned.

Qualifications

Education & Experience:

Bachelor's Degree

• Must have a minimum of 3-5 years of experience as a Patient Service Representative or Patient Access Specialist in a hospital setting.
• Must possess an active CHAA certification and be an approved instructor through N.A.H.A.M.
• Prior classroom instruction and/or training experience in healthcare.
• Must be proficient with the use of computers to enter grades and attendance electronically.
• Must be able to develop and maintain excellent relationships with a diverse staff and student population.
• Must possess excellent oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Consistently demonstrate the highest levels of integrity.
• Possess great energy, strong interpersonal skills, and the ability to work effectively with a broad range of students.
• Credibility, presence, and excellent facilitation abilities are required.
• A flexible schedule, open to working nights and/or weekends.
• Proficient in Microsoft Office (i.e. Word, Excel).

Special Knowledge. Skills and Abilities:

Must be highly organized, detail-oriented, and able to work with a diverse student population. Must be able to work in the mornings and/or evenings. Must have the ability to provide consistent hours on a weekly basis and the flexibility to adjust schedules as needed, including weekends. Excellent organizational skills. Ability to occasionally work independently.